Kimberly N. Rowland

Dynamic college professor with extensive experience at William Patterson University, excelling in strategic planning and oral communication. Proven track record in mentoring students and influencing legislative changes in Workers' Compensation. Adept at collaborating with senior leaders to drive results and enhance course content, fostering an engaging learning environment.

• William Patterson University, Wayne, NJ, College Professor – Onsite/Online, 08/24/20, Current, Providing course instruction in alignment with established course guidelines., Develop the syllabus according to learning objectives., Assign final grades and maintain regular scheduled office hours (virtual)., Utilize the Learning Management System (LMS), specifically Blackboard., Mentor, monitor and support students as they progress through the course material., Evaluate, plan and revise course content and course materials as necessary., Teach course instruction on Managerial Communication, Public Speaking, and Organizational Communication.
• Embry Riddle Aeronautical University, Worldwide, Adjunct Professor – Online, 01/14/14, Current, Providing course instruction as per course guidelines., Assigning final grades and maintaining regular scheduled virtual office hours., Expert in LMS (blackboard, Canvas and Moodle)., Mentor, monitor and support students as they transition through the course material., Evaluate, plan and revise course content and course materials as needed., Teaching course instruction in Managerial Communication and Capstone Project.
• One Call Care Management, Inc., Parsippany, NJ, Government and Public Affairs Senior Manager, 01/01/12, 12/31/19, Served as a Workers’ Compensation and Healthcare subject matter expert and primary contact for lobbyist and all business units on a wide range of issues on all legislative procedures., Successfully influenced WC legislation in NH, NJ, NY, MA, VT and PA by ending bills that negatively impacted One Call., Advised cross-functional leaders on high priority issues and negotiations as changed impacted each business unit., Worked with C-Suite level executives on various Workers’ Compensation projects., Created written communication material including annual communication plans., Served as point person for marketing materials and business unit communications regarding Workers’ Compensation state legislative changes., Lead development of legislative and regulatory actions to advance corporate objectives such as medical fee schedules, implementation of business advancements, and revenue growth strategies., Partnered with legal and regulatory teams to anticipate and promote favorable state legislation changes., Defined key regulatory milestones/penalties/legislation being proposed., Managed on-line resources using various platforms such LexisNexis & Statenet., Developed and managed tracking system of all Workers’ Compensation bills that impacted One Call., Thought leader generating several white papers., Developed federal and state regulatory strategy for One Call.
• One Call Care Management, Inc., Parsippany, NJ, Financial Compliance & Risk Manager, 01/01/05, 12/31/11, Reviewed thousands of preliminary bills annually to access impact on One Call., Implemented changes to policies and procedures in the organization as it related to Workers’ Compensation, Medicare and state mandates., Supported Chief Legal Officer in daily operations and managed all HIPAA training and instruction around HIPPA compliance., Created and managed departmental policies., Developed and collaborated with all departmental leads on training., Created ad-hoc reports and other key management reports used to identify areas of concern with insurance & retro providers.
• UIC, Inc., Upper Saddle River, NJ, Risk Analyst, 01/01/04, 12/31/05, Developed the strategic visions for client Risk Management Plans., Managed client engagements ensuring policy compliance., Monitored client Workers’ Compensation and General Liability claims to ensure and influence direction of cases with various carriers., Instrumental in settling a serious loss case for UIC’s largest client a serious fire in the Tokyo facility resulting in loss of life., Prepared risk management and insurance budgets., Reviewed collective bargaining agreements for union employees., Ensured compliance on all related claims., Resolved contractual disagreements between customers and insurance carriers., Reviewed first report of injury on all claims within my jurisdiction.
• Selective Insurance, Branchville, NJ, Claims Supervisor, 01/01/03, 12/31/04, Directed claims activity for Property and Casualty product lines., Managed and developed and mentored claims staff., Complex claims handling and direction to adjusters., Audited files monthly to ensure files were properly handled and in compliance., Interviewed and recruited new claims handlers., Administered authorization on cases that were ripe for resolution., Approved settlement authority on catastrophic cases up to $350,000.
• AIG Insurance Services, Inc., Parsippany, NJ, Claims Management Analyst (Consultant), 01/01/02, 12/31/03, Successful direction and claims oversight for large high volume and complex WC cases., Monitored and supervised Third Party Administrators on excess coverage files., Conducted file audits on existing cases and potential new business reporting findings to executive management., Successfully managed complex workers’ compensation claims., Handled aggregate claims and catastrophic files for NJ, NY, PA, VA and MA., Approved settlement authority up to $450,000.
• Royal Sun Alliance Insurance, Parsippany, NJ, Senior Claims Representative, 01/01/99, 12/31/02, Managed middle market NJ WC loss time claims from inception through completion., Handled both subrogation and resolved litigation claims., Maintained the claims closing ratio at 100%., Settlement authority was granted at $75,000., Prepared various reports and presentations for covered customers.
• Liberty Mutual Insurance, Roseland, NJ, Claims Case Manager II, 01/01/97, 12/31/99, Managed and investigated the assigned claims for the UPS team., Operated as the primary contact for complex claims with unique customer service handling instructions., Acted as backup to Senior Case Manager., Referred litigated cases to in-house counsel when warranted., Participated in monthly UPS meetings., Prepared various reports within authority., The settlement authority was set at $50,000 and reserve authority of $175,000.