Summary
Overview
Work History
Education
Skills
Timeline
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Kimberly O’Connor

Cedar Rapids,IA

Summary

Accomplished Director of Operations at Aspen Dental, I've spearheaded strategic initiatives that drove sustainable growth and operational excellence. With a keen focus on cost control and leadership training, my approach has significantly enhanced operational efficiency and team collaboration. Recognized for mentoring a high-performing team, I excel in strategic planning, data analysis, and fostering employee relations.

Overview

13
13
years of professional experience

Work History

Director of Operations

Aspen Dental
01.2022 - Current
  • Developed and executed strategic plans to achieve organizational goals and drive sustainable growth.
  • Drove revenue growth through the identification of new market opportunities and the expansion of existing products/services offerings.
  • Identified opportunities for cost reduction and process improvement, implementing changes that resulted in significant savings.
  • Analyzed business operations and implemented strategies to improve operational cohesiveness.
  • Managed budgets and resources, optimizing allocation for maximum impact on business objectives.
  • Enhanced employee engagement by developing training programs, fostering a collaborative culture, and promoting professional development opportunities.
  • Implemented data-driven decision-making processes to enhance operational performance and achieve targets.
  • Achieved operational excellence by continuously evaluating and refining processes, employing data analytics to inform decision-making and identify areas for improvement.
  • Achieved company-wide recognition for leadership excellence, mentoring high-performing team that consistently exceeded operational goals and objectives.

Director of Human Resources

Aspen Dental
01.2021 - 01.2022
  • Maintained "open door" policy to encourage employee communications and resolution of issues.
  • Coordinated and worked with management on performance evaluations, supervisory practices, dispute resolution, and employee accountability.
  • Structured compensation and benefits according to market conditions and budget demands.
  • Maintained company compliance with local, state, and federal laws, in addition to established organizational standards.
  • Coordinated professional development programs that resulted in enhanced employee skills, boosting internal promotions.
  • Ensured compliance with all relevant labor laws, protecting both employees'' rights and the organization''s interests.
  • Managed complex employee relations issues, reducing legal risks and maintaining a positive work environment.
  • Increased employee engagement with open communication channels and regular feedback opportunities.
  • Recommended appropriate resolutions to employee relations concerns and handled disciplinary issues and investigations of misconduct.

Regional Manager

Aspen Dental
01.2017 - 01.2021
  • Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
  • Led cross-functional teams to achieve project deliverables on time and within budget, resulting in improved overall performance.
  • Increased customer satisfaction with timely resolution of escalated issues and proactive communication on product updates.
  • Boosted regional sales by implementing targeted marketing strategies and fostering strong client relationships.
  • Collaborated with executive leadership to establish long-term objectives, drive growth initiatives, and align regional efforts with corporate goals.
  • Mentored and developed high-potential employees for leadership roles through individualized career development plans and opportunities for growth.
  • Supervised various locations, enforcing high-quality standards of operation.

Operations Manager

Aspen Dental
03.2012 - 01.2017
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
  • Led hiring, onboarding and training of new hires to fulfill business requirements.
  • Achieved higher employee retention rates by fostering a positive work environment and providing opportunities for professional growth.
  • Implemented business strategies, increasing revenue, and effectively targeting new markets.
  • Analyzed and reported on key performance metrics to senior management.
  • Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.

Patient Service Representative

Aspen Dental
08.2011 - 03.2012
  • Balanced deposits and credit card payments each day.
  • Managed waiting room operations effectively, addressing any issues or concerns that arose during peak hours.
  • Filed and maintained patient records in accordance with HIPAA regulations.
  • Answered incoming calls, scheduled appointments and filed medical records.
  • Trained new staff on filing, phone etiquette and other office duties.

Education

High School Diploma -

Jefferson High School
Cedar Rapids, Iowa
05.2002

Skills

  • Operational Efficiency
  • Business Management
  • Cost Control
  • Leadership training
  • Performance Analysis
  • Teamwork and Collaboration
  • Staff training/development
  • Employee Relations
  • Data Analysis
  • Effective leader
  • P&L Management
  • Strategic planning and execution

Timeline

Director of Operations

Aspen Dental
01.2022 - Current

Director of Human Resources

Aspen Dental
01.2021 - 01.2022

Regional Manager

Aspen Dental
01.2017 - 01.2021

Operations Manager

Aspen Dental
03.2012 - 01.2017

Patient Service Representative

Aspen Dental
08.2011 - 03.2012

High School Diploma -

Jefferson High School

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Kimberly O’Connor