Summary
Overview
Work History
Education
Skills
Timeline
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Kimberly Odell

Moses Lake,WA

Summary

Accomplished Account Manager with a proven track record at Healthcare Services Group, enhancing client satisfaction and fostering strong relationships. Expert in account oversight and customer needs assessment, I excel in teamwork and collaboration, driving operational excellence and achieving significant improvements in customer satisfaction. Skilled in both strategic relationship building and detailed operations management.

Overview

16
16
years of professional experience

Work History

Account Manager

Healthcare Services Group
04.2022 - Current
  • Increased client satisfaction by building strong relationships and addressing their needs promptly.
  • Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
  • Conducted regular account reviews to identify areas for improvement and ensure continued success.
  • Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Managed employee relations, investigating and resolving conflicts to maintain a positive work environment.
  • Oversaw payroll functions, ensuring accuracy while maintaining strict confidentiality standards for sensitive employee information.
  • Managed supplier performance by conducting regular reviews of product quality issues, delivery timeliness, and overall vendor relations.

Sales and Administration

Les Schwab
02.2020 - 09.2021
  • Oversaw accounts payable and receivable, ensuring timely processing and accurate recordkeeping.
  • Drove operational efficiency within the administration team through continuous process improvement initiatives.
  • Built rapport with customers by demonstrating understanding of their situation while seeking fair resolutions.
  • Processed payments and applied to customer balances.
  • Managed high call volumes, maintaining a professional demeanor during peak hours and effectively multitasking in a fast-paced environment.
  • Demonstrated empathy and active listening skills, resulting in a higher rate of customer satisfaction and repeat business.

Department Supervisor

Home Depot
06.2008 - 12.2018
  • Maintained stock of items, cleanliness, organization, and provided excellent customer service.
  • Trained new employees on overall company and department-specific policies and procedures.
  • Conducted performance evaluations for employees, providing constructive feedback and identifying opportunities for growth or improvement.
  • Managed team of employees, delegated tasks and held each employee accountable for completing assignments.
  • Safely loaded and unloaded trucks using appropriate forklift attachments, reducing the risk of accidents or injuries.
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Identified team weak points and implemented corrective actions to resolve concerns.

Education

High School Diploma -

Moses Lake High School
Moses Lake, WA
06.2000

Skills

  • Account Management
  • Customer Service
  • Teamwork and Collaboration
  • Customer Satisfaction
  • Relationship Building
  • Goal-Oriented
  • Account oversight
  • Networking skills
  • Operations
  • Customer Needs Assessment

Timeline

Account Manager

Healthcare Services Group
04.2022 - Current

Sales and Administration

Les Schwab
02.2020 - 09.2021

Department Supervisor

Home Depot
06.2008 - 12.2018

High School Diploma -

Moses Lake High School

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Kimberly Odell