Kimberly O'Donnell
Summary
Accomplished Office Manager with a proven track record at JJ Accounting Services, Inc., where I enhanced team productivity and financial integrity through expert account reconciliation and effective staff management. Skilled in both customer service and office administration, I excel in streamlining operations and resolving customer concerns, significantly boosting loyalty and operational efficiency.
Overview
9
9
years of professional experience
Work History
Office Manager
JJ Accounting Services, Inc.
07.2024 - Current
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
- Streamlined office operations by implementing efficient filing systems and organizational strategies.
- Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
Customer Service Representative
Ferrellgas
05.2022 - 07.2024
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Administrative Bookkeeper
Colorado Dream Homes
05.2019 - 05.2022
- Developed strong working relationships with vendors, negotiating favorable payment terms that benefited company cash flow.
- Ensured compliance with tax regulations by preparing and submitting required documentation accurately and within deadlines.
- Demonstrated adaptability by managing additional responsibilities during periods of staff shortages or peak workload.
- Reduced financial discrepancies by diligently reconciling accounts, identifying errors, and making timely adjustments.
- Maintained confidentiality of sensitive financial information, preserving the trust of both employees and stakeholders alike.
- Supported timely invoicing for clients with consistent follow-up on outstanding payments to improve cash flow.
- Optimized payroll processing by staying current on labor laws and maintaining updated employee records, ensuring accurate payments.
- Assisted in the preparation of accurate financial reports, providing key insights for informed decision-making for management.
- Reviewed and filed financial documents, coded accounting entries for data processing, and posted daily receipts and payments in accordance with all corporate protocols.
Accountant
Bethel Christian Center
01.2016 - 05.2019
- Handled day-to-day accounting processes to drive financial accuracy.
- Trained new employees on accounting principles and company procedures.
- Completed daily cash functions like account tracking, payroll and wage allocations, budgeting, donating, and cash, and banking reconciliations.
- Maintained accurate records of fixed assets, including acquisition costs, depreciation schedules, and current values for insurance purposes.
Education
High School Diploma -
Arlington High School
Riverside, California06-1988
Skills
- Customer service
- Office management
- Organizational skills
- Office administration
- Data entry
- Customer relations
- Billing
- Scheduling and calendar management
- Administrative support
- Payroll processing
- Bookkeeping
- Account reconciliation
- Staff management
- Employee supervision
Timeline
Office Manager
JJ Accounting Services, Inc.
07.2024 - Current
Customer Service Representative
Ferrellgas
05.2022 - 07.2024
Administrative Bookkeeper
Colorado Dream Homes
05.2019 - 05.2022
Accountant
Bethel Christian Center
01.2016 - 05.2019
High School Diploma -
Arlington High School
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