Summary
Work History
Education
Skills
Locations
References
Timeline
Generic

Kimberly O’Donnell

Mason,OH

Summary

Stay at home mom for 18 years to 2 boys - Looking for a part - full time role that uses my customer service, project management and technology experience to help others be successful Take-charge professional delivering executive support and team leadership to business operations. Dependable and detail-oriented to manage multiple tasks and priorities. Broad experience includes office management, accounting, accounts receivable, invoicing, dispatching, database management, vendor negotiations and contract management. Recognized for exemplary customer service and team collaboration.

Work History

Operations Manager

Partner Innovate
Mason, OH
  • Coordinated and directed activities of businesses or departments concerning production, pricing and sales.
  • Developed and implemented operational procedures to ensure quality standards are met.
  • Oversaw financial management, budget management, accounting and payroll activities.

Stay at Home Mom

  • Managed household and education for a family of 4 including special needs children
  • Utilized various software and tools to streamline processes and optimize performance.
  • Managed household finances and taxes

PTA president

Immanuel Luthern School
Batavia, IL
  • Project managed and deployed Microsoft Surface tablets to a local K-8 school
  • Organized and facilitated board meetings, strategic planning sessions, and annual conferences.
  • Provided leadership and guidance on budgeting decisions to maximize resources available.
  • Represented the organization at community events and public forums to promote its mission.
  • Collaborated with staff members to ensure operational efficiency of the organization.
  • Led strategic planning and execution to enhance profitability and school growth.

Academic Counselor

Devry University
Naperville, IL
  • Project managed Career and class advising to undergraduate online students
  • Advised students on course selection and academic pathways.
  • Provided guidance on course selection, degree requirements, transfer options, study skills and other related topics.
  • Developed and implemented counseling strategies to assist students in academic, personal, social and career development.
  • Created individualized learning plans for struggling students based on their needs and abilities.

Library Aid

Long Beach elementary school
Montgomery, IL
  • Taught 5 kindergarten classes library skills
  • Organized books, periodicals, and other materials on shelves according to established procedures.
  • Scanned book covers into digital files for promotional purposes.
  • Provided exceptional customer service, resolving patron issues and inquiries efficiently.
  • Inspected returned books for condition and due-date status and computed fines.
  • Helped patrons locate books, magazines, videos, audio recordings, databases. based on their interests or needs.

Software trainer

  • Independent consulting training on Microsoft office to clients
  • Designed instructional materials such as tutorials, study guides, handouts.
  • Conducted specialized training sessions on tools and software programs within company departments.
  • Validated and granted access to users' accounts upon training completion.
  • Explained goals and expectations required of trainees.
  • Adapted teaching methods based upon learner needs or preferences identified during initial assessment process.

IT Consultant, Software trainer & Installer

CasioSoft
  • IT consulting, trainer, project management installer for mobile computing app
  • Managed multiple projects simultaneously while adhering to tight deadlines.
  • Analyzed client's current system infrastructure and identified opportunities for improvement.
  • Reviewed program plans to develop and coordinate activities.
  • Resolved technical problems reported by customers via phone calls or emails quickly and accurately.
  • Implemented changes based on feedback received from internal and external customers regarding service quality.

Independent IT consultant

Jumpstart Technologies
San Jose, CA
  • IT tech support, project management, installations and training for small businesses in Silicon Valley
  • Managed backup, user account and helpdesk systems.
  • Managed multiple ongoing projects simultaneously while meeting deadlines effectively.
  • Maintained knowledge of advances in information technology systems and applications.
  • Maintained an up-to-date inventory of hardware and software assets owned by the company.
  • Provided company users with tech support for IT problems and account maintenance.
  • Assisted clients in developing and implementing IT strategies to improve business operations.
  • Conducted user training sessions to ensure that all users were able to use new technology efficiently.

IT support and customer support

First BlackHawk Financial
Danville, CA
  • Resolved escalated customer service requests as needed in order to ensure successful resolution of customer complaints.
  • Evaluated software or hardware to recommend improvements or upgrades.
  • Answered user inquiries to resolve computer software or hardware operation problems.
  • Assisted customer in understanding products, components and systems using technical demonstration.

Customer service Manager & Trainer

Frequently marketing
Milford, OH
  • Customer Service manager over multiple accounts
  • Customer service trainer - trained 20 agents
  • Customer Service Team leader – Sheraton Hotel chain frequent traveling program
  • Customer Service Agent – Sheraton Hotel chain frequent traveling program
  • Recruited and trained new employees to meet job requirements.
  • Interviewed prospective employees and provided input to HR on hiring decisions.
  • Performed quality assurance checks on calls handled by agents in order to maintain high levels of accuracy in responses provided by agents.
  • Assisted staff with resolving complex customer issues and implementing targeted solutions.
  • Evaluated individual and team business performance and identified opportunities for improvement.
  • Established positive rapport with customers, managers and customer service team members to maintain positive and successful work environment.
  • Created reports on customer feedback, complaints, and suggestions for management review.
  • Organized client contracts, records, and reports to strengthen traceability.
  • Delegated work to staff, setting priorities and goals.

Pharmacy Technician

Drug emporium
Colerian, Ohio
  • Assisted pharmacists in filling prescriptions accurately and efficiently.
  • Provided exceptional customer service, addressing patient questions and concerns with empathy.
  • Entered prescription information into computer databases.

Education

Some College (No Degree) - Business Management

University of Cincinnati
Blue Ash, OH

Some College (No Degree) - Business Management

California State University
Hayward

Some College (No Degree) - Elementary Education

North Central College
Naperville, IL

Skills

  • Customer service
  • Training
  • Microsoft office expertise
  • Performance monitoring
  • Performance reporting
  • Interpersonal communication
  • Budget development and management
  • Quality assurance and control
  • Staff management
  • Customer relationship management
  • Problem-solving
  • Business development
  • Customer relationship management (CRM)
  • Decision-making
  • Customer retention
  • IT support
  • Project Management
  • Academic Advising
  • Teaching
  • Training Content creation
  • Microsoft office training skills
  • Course material preparation
  • Training needs analysis
  • Motivational speaking
  • Training delivery
  • Project management
  • Network administration
  • Mobile application development
  • Administrative support specialist
  • Calendar management
  • Phone etiquette
  • Customer Service-oriented
  • Presentation development
  • Resourceful
  • Self-starter
  • Strategic planning
  • Project planning
  • Schedule & calendar planning
  • Document preparation

Locations

  • Mason, Mason, OH
  • Batavia, Batavia, IL
  • Naperville, Naperville, IL
  • Montgomery, Montgomery, IL
  • San Jose, CA
  • Danville, CA
  • Milford, Milford, OH
  • Colerain, Colerain, OH

References

References available upon request.

Timeline

Operations Manager

Partner Innovate

Stay at Home Mom

PTA president

Immanuel Luthern School

Academic Counselor

Devry University

Library Aid

Long Beach elementary school

Software trainer

IT Consultant, Software trainer & Installer

CasioSoft

Independent IT consultant

Jumpstart Technologies

IT support and customer support

First BlackHawk Financial

Customer service Manager & Trainer

Frequently marketing

Pharmacy Technician

Drug emporium

Some College (No Degree) - Business Management

University of Cincinnati

Some College (No Degree) - Business Management

California State University

Some College (No Degree) - Elementary Education

North Central College

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Kimberly O’Donnell