Kimberly O'Leary
Winchester,VA
Summary
Passionate Ophthalmic Technician with extensive experience in patient care. Exceptional communicator known for building strong rapport with patients and collaborating effectively with healthcare teams. Proven ability to manage multiple tasks efficiently while maintaining accuracy and attention to detail. Quick learner with a commitment to continuous professional development. Seeking an opportunity to contribute my skills in a remote working environment. References and full employment history available upon request.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Lead Scribe / Clinical Trial Cordinator
Retina Associates
07.2022 - Current
- Obtain and initiate all relevant and necessary clinical documentation of the patient’s chief complaint, history of present illness, personal and family medical history (ocular and general), review of systems, current medications, and allergies, and any other clinical data as required by an insurance company or clinical trial
- Support physicians with comprehensive chart documentation, assisting in the reduction of administrative burden
- Triage phone calls to determine the urgency of the medical issue
- Educate patients and relations on ocular health and safety, promoting good eye care
- Train new staff and boost team performance by developing educational materials and coordinating monthly meetings
- Assist the physician with minor office procedures and surgeries
- Maintain supplies, equipment, stocking, and sterilizing instruments
Lead Ophthalmic Technician
California Eye Professionals
03.2020 - 07.2022
- Oversee daily operations of the department, ensuring smooth workflow and timely completion of tasks
- Handle complaints, resolve issues, and adjust policies to meet changing needs
- Create successful work schedules for each team member to maintain deadlines and fully staff shifts
- Mentor junior staff members in their career development
- Remain up-to-date with latest industry best practices through continuous education opportunities
- Counsel patients via telephone according to established guidelines and protocols, advising on provider-established plans of care
- Maintain a calm and professional demeanor during high-stress situations
Scheduling Coordinator / Ophthalmic Assistant
Harvard Eye Associates
08.2017 - 03.2020
- Review patient chart to ensure completeness and accuracy of information
- Perform testing required by type of exam scheduled, patient complaint and history.
- Act as a scribe to a physician by entering into EMR physician’s examination, diagnoses, and treatment plan
- Provide patient education of various eye disorders and diseases
- Manage high call volumes while maintaining exceptional accuracy in appointment scheduling
- Handle confidential patient information professionally, adhering to HIPAA regulations at all times
Education
Bachelor of Science - Professional Development & Advanced Patient Care
Grand Canyon University
Phoenix, AZCertification
- Certified Ophthalmic Technician (COT)
- Ophthalmic Scribe Certification (OSC)
Languages
- English, American Sign Language
EMR Systems
- Nextech, Epic, Integrity, NextGen, Eyefinity, EyeDoc
Additional Information
- Visual Acuity, EOMs, Pupil & Angle Assessment, Tonometry, External Exam
- Lensometry, Refraction, Retinoscopy, Visual Field
- OCT, Fundus Photography, Fluorescein Angiography
- Vision Therapy, Punctal Plug Insertion, Contact Lens Training
- Other Specialized Testing for Cataracts, Dry Eye, Glaucoma & Optic Nerve, Cornea, Retina
Timeline
Lead Scribe / Clinical Trial Cordinator
Retina Associates
07.2022 - Current
Lead Ophthalmic Technician
California Eye Professionals
03.2020 - 07.2022
Scheduling Coordinator / Ophthalmic Assistant
Harvard Eye Associates
08.2017 - 03.2020
Bachelor of Science - Professional Development & Advanced Patient Care
Grand Canyon University
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