Kimberly Olinger
Taylorville,IL
Summary
I am a highly motivated. I have call center experience, leadership, and management skills. I am dependable, creative, and energetic. I look at problems as a challenge to be solved and look for creative ways to solve them. I have a teacher’s heart and am energetic to learn as much as teach. I am a dependable person who is great at time management. I work great from home and in an office or classroom setting.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Customer Service
OneSupport
05.2021 - Current
- Provided company information and policies to customers upon inquiry and answered questions via phone, email or online chat.
- Described product and service details to customers to provide information on benefits and advantages.
- Developed working relationships with internal and external customers while assisting with account management duties.
- Explained online self-help options to customers to promote additional and after-hours support choices.
Daycare Teacher
TLC Child Care Plus
01.2020 - 03.2021
- Sanitized toys and play equipment each day to maintain safety and cleanliness.
- Engaged with children on individual basis to build positive relationships and promote learning.
- Promoted physical, academic and social development by implementing diverse classroom and outside activities.
- Maintained well-controlled classrooms by clearly outlining standards and reinforcing positive behaviors.
- Applied play-based strategies to provide diverse approaches to learning.
- Instructed children in health and personal habits, such as eating, resting and toileting.
- Consulted with parents to build and maintain positive support networks and support continuing education strategies.
- Assessed babies and toddlers against established early childhood developmental milestones, preparing regular progress reports for each child.
- Allowed for ample outdoor recreation time to support physical development.
- Organized activities to teach preschool children foundational learning skills such as letters and numbers.
Daycare Teacher
Lighthouse Learning Center
10.2017 - 01.2019
- Sanitized toys and play equipment each day to maintain safety and cleanliness.
- Engaged with children on individual basis to build positive relationships and promote learning.
- Promoted physical, academic and social development by implementing diverse classroom and outside activities.
- Maintained well-controlled classrooms by clearly outlining standards and reinforcing positive behaviors.
Telemarketing & Manager of a Team for a Work From
Hot Zone Leads
01.2003 - 08.2017
- Answered questions about company offerings with knowledgeable responses about products and services.
- Completed daily cold calling and outreach to build sales pipeline.
- Recorded contact information of customers and potential customers in internal database.
- Displayed excellent sales skills and understanding of how to leverage abilities to exceed quotas.
- Delivered scripted sales talks to customers reached via manual and automatic dialing systems.
- Made average of [Number] outbound and inbound calls per day.
- Provided information about available products and services, membership details, and purchase advantages.
- Contacted businesses via cold or warm calling to offer services relevant to industries or niches.
Call Center Customer Service Representative
MAI
04.2017 - 07.2017
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Documented and detailed calls and complaints using call center's CRM database.
- Resolved concerns with products or services to help with retention and drive sales.
Education
No Degree - Level II Child Care
Lincoln Land Community College
Springfield, ILAssociate of Arts - Child Care
Lake Land College
Mattoon, IL05.1995
High School Diploma -
Beecher City High School
Beecher City, IL05.1993
Skills
- Responding to Difficult Customers
- Call Documentation
- POS Systems and Ordering Platforms
- Upbeat and Positive Personality
- Courteous with Strong Service Mindset
- Needs Assessment
- Critical Thinking
- Computer Proficiency
- Proactive Self-Starter
- Team-Oriented and Cooperative
- Excellent Attention to Detail
- Inbound and Outbound Calling
Certification
• Illinois Food Handler Training Issue 03/03/2021-03/03/2024
• 2018 Took a class at church called Reducing the Risk
• 2019 ALL Gateway training
• February 13, 2019 Welcoming Each and Every Child
• February 23, 2019 Appelbaum Training Institute
• Creative Curriculum for Preschool Certificate of Attendance
• CPR/First Aid Certified recertified 03/27/2021
• Certificate in Introduction to the Ages and Stages Screening Tool
Timeline
Customer Service
OneSupport
05.2021 - Current
Daycare Teacher
TLC Child Care Plus
01.2020 - 03.2021
Daycare Teacher
Lighthouse Learning Center
10.2017 - 01.2019
Call Center Customer Service Representative
MAI
04.2017 - 07.2017
Telemarketing & Manager of a Team for a Work From
Hot Zone Leads
01.2003 - 08.2017
No Degree - Level II Child Care
Lincoln Land Community College
Associate of Arts - Child Care
Lake Land College
High School Diploma -
Beecher City High School
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