Kimberly Oliver
Johnson City,TN
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
12
12
years of professional experience
Work History
Implementation Specialist
Experience Care
03.2021 - Current
- Delivered exceptionally high level of professionalism and support to each client, upholding company's commitment to service.
- Focused solutions on industry-specific workflow, client base and protocols, tailoring implementations to client needs.
- Cultivated relationships with sales team to support and supply corrective actions.
- Explained complex, technology-related issues in basic, understandable terms to clients.
- Developed and implemented preventive maintenance procedures.
- Helped streamline repair processes and update procedures for support action consistency.
- Configured hardware, devices, and software to set up work stations for employees.
- Generated reports to track performance and analyze trends.
- Installed and configured operating systems and applications.
- Configured and tested new software and hardware.
- Collaborated with vendors to locate replacement components and resolve advanced problems.
- Monitored system performance to identify potential issues.
- Broke down and evaluated user problems, using test scripts, personal expertise, and probing questions.
- Tested new software and hardware prior to deployment.
- Created user accounts and assigned permissions.
- Diagnosed and troubleshot hardware, software and network issues.
- Researched and identified solutions to technical problems.
- Offered assistance in implementing and developing training programs.
- Responded to customer inquiries and provided technical assistance over phone and in person.
- Handled over [Number] incoming calls daily while providing excellent customer service.
- Identified discrepancies to devise and initiate cost-effective solutions.
- Implemented training initiatives by incorporating industry trends and collaborating with senior leaders.
- Increased sales by [Number]% by coaching team members on effective sales strategies to boost retention results.
- Assisted account executives with strengthening client relationships through targeted solutions.
- Documented specialized data and requirements to address business demands.
- Configured, installed and handled troubleshooting tasks for variety of different applications.
- Assessed project scope to confirm details and understand customer expectations in advance.
- Aided senior leadership in authoring data capturing reports to identify issues and determine solutions.
- Suggested solutions to developing problems during project so that correct modifications could be made.
Patient Care Coordinator
Ballad Health
06.2019 - 10.2020
- Maintained confidentiality of patient data and condition to safeguard health information.
- Communicated with insurance companies to verify coverage and obtain authorizations for medical treatments and procedures.
- Acted as main point of contact for patients, doctors, and hospital staff by closely reviewing medical charts and maintaining high levels of communication.
- Worked closely with patients to deliver excellent and direct individualized patient care.
- Delivered excellent patient experiences and direct care.
- Upheld confidentiality requirements and regulatory compliance guidelines.
- Worked with patients to schedule tests and procedures.
- Assisted patients with completing necessary paperwork and forms to provide healthcare facilities with essential information to bill for services.
- Monitored patient health records for accuracy to meet compliance with healthcare guidelines.
- Provided support and guidance to patients and families to navigate healthcare systems.
- Assisted patients with coordinating long-term care for chronic conditions to support and manage illnesses.
- Coordinated transportation to get patients to and from medical appointments.
- Organized discharge planning for home care and rehabilitation care stays to ease patients' transition from hospital.
- Performed as subject matter expert for case management processes.
- Supported patients with necessary care during end-of-life phases by coordinating hospice care.
- Applied administrative knowledge and courtesy to explain procedures and services to patients.
- Provided excellent customer service to patients and medical staff.
- Compiled and maintained patient medical records to keep information complete and up-to-date.
- Facilitated communication between patients and various departments and staff.
- Followed document protocols to safeguard confidentiality of patient records.
- Organized patient records and database to facilitate information storage and retrieval.
- Helped address client complaints through timely corrective actions and appropriate referrals.
- Responded to inquiries by directing calls to appropriate personnel.
- Resolved customer complaints using established follow-up procedures.
- Engaged with patients to provide critical information.
- Worked with patients to ascertain issues and make referrals to appropriate specialists.
- Taught patients and families to use at-home medical equipment.
- Recommended service improvements to minimize recurring patient issues and complaints.
- Offered simple, clear explanations to help clients and families understand hospital policies and procedures.
- Delivered support to medical staff in completion of patient paperwork.
Reimbursement Specialist
El Dorado Consulting
03.2016 - 10.2019
- Followed up on denied and unpaid claims to resolve problems and obtain payments.
- Coordinated with insurance providers to verify customer's policy benefits in relation to claims.
- Employed clinical and billing codes expertise to correct billing inconsistencies.
- Prevented delays and claim denials by correcting information prior to submission.
- Processed billing calls and answered questions from patients and third-party carriers.
- Processed online and paper appeal submissions and refund requests.
- Corrected, completed and processed claims for multiple payer codes.
- Used data entry skills to accurately document and input statements.
- Responded to customer concerns and questions on daily basis.
- Audited and corrected billing and posting documents for accuracy.
- Collaborated with customers to resolve disputes.
- Utilized various software programs to process customer payments.
- Produced and mailed monthly statements to customers and assisted with related requests for information and clarification.
- Created improved filing system to maintain secure client data.
Medicare Specialist
Trinity Mission Of Texas
01.2012 - 12.2015
- Assisted clients with completion of applications and paperwork.
- Communicated with people from various cultures and backgrounds on application process.
- Followed guidelines when reviewing applicant data to determine eligibility for economic assistance.
- Scheduled appointments with applicants to gather information and explain benefits processes.
- Reviewed applications for different aid programs and determined which qualification criteria for individuals.
- Interviewed applicants and explained scope of different available benefits.
- Used computer-aided guidance packages such as skills assessment tools, career planners, psychometric tests and personal inventories to assist clients in determining strengths and weaknesses.
- Skilled at working independently and collaboratively in a team environment.
- Self-motivated, with a strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Worked effectively in fast-paced environments.
- Managed time efficiently in order to complete all tasks within deadlines.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Excellent communication skills, both verbal and written.
- Passionate about learning and committed to continual improvement.
- Proved successful working within tight deadlines and a fast-paced environment.
Education
Activity Director Certificate - Activities of Daily Life And Quality of Life
Tarrant County College District
Fort Worth, TXPlant-Based Nutritional Certificate - Nutrition
ECornell
Ithaca, NY10.2021
License Vocation Nursing - Nursing
Vernon College
Vernon, TX06.2009
Skills
- Software and Hardware Implementation
- Revenue Growth
- Critical Thinking
- Configuration and Management
- Technical Regulatory Compliance
- Troubleshooting Network Issues
- Organizational Skills
- Support SOP Writing
- Project Planning
- Customer Communication and Empathy
- Defect Analysis and Resolution
- Telephone Etiquette
- Issue and Resolution Tracking
- Training Implementation
- Production Work
- File Management Software
- Staff Mentoring
- Read Technical Manuals
- Strategy Implementation
- Documentation
- Project Scope Assessment
- Historical Performance Analysis
- Hardware Evaluation
- Resolve Technical Problems
- Collaborative Team Player
- Training Material Development
- Software Evaluation
- Computer System Diagnostics Software
- Friendly and Patient
- Resource Management Planning
- Project Management
- Workforce Planning
- Customer Support
- Service Desk Team Management
- Analytical and Methodical
- Software Release and Rollout
- Hardware and Software Repair
- Contract Negotiation Expertise
- Security Certification
- Employee Computer Support
- Client Needs Assessment
- Client Training Delivery
- System Performance Assessments
- Commercial Presentation Design
- Desktop Partitioning Software
- Customer Implementation
- Complex Issue Resolution
- Voice and Data Service Migration
- Microsoft Windows and Office
- Tracking and Documentation
Volunteering
House of Home, Wichita Falls, TX. Duties: float charge nurse for all four dedicated pods specially designed to provide continuum care for the progressive nature of the Alzheimer’s journey. Received specialized training to work exclusively with the Alzheimer’s community. Second shift, charge nurse to an assigned pod, pass medications, wound care, monitored blood pressures, and administered scheduled insulin. Dining room nurse monitor. Manager of two C.N.A. per unit.
Hospice of Wichita Falls, I volunteered twice at the local health fairs, did manual blood pressure, and finger pricks to check blood sugars and education on diabetes and CHF. On weekends, participated in the Alzheimer’s local marathons. Local Halloween safety, for the trunk or treat.
Senior Valentine Dance: volunteered as dining room monitor, for safety
Timeline
Implementation Specialist
Experience Care
03.2021 - Current
Patient Care Coordinator
Ballad Health
06.2019 - 10.2020
Reimbursement Specialist
El Dorado Consulting
03.2016 - 10.2019
Medicare Specialist
Trinity Mission Of Texas
01.2012 - 12.2015
Activity Director Certificate - Activities of Daily Life And Quality of Life
Tarrant County College District
Plant-Based Nutritional Certificate - Nutrition
ECornell
License Vocation Nursing - Nursing
Vernon College
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