Kimberly Olson
Janesville,WI
Summary
At Dreier Family Dental, I spearheaded operational enhancements and digital transformation, boosting team productivity and customer satisfaction. Expert in financial management and adept at fostering leadership, my strategies significantly improved efficiency and client relations, showcasing a strong blend of hard and soft skills without relying on day-to-day task descriptions. Experienced Business Manager skillful in monitoring and managing daily business operations with focus on continuous improvement. Transforms underperforming operations into successful enterprises using resourcefulness and high-level business acumen. Decisive and analytical with 26-year history of successful industry performance.
Overview
26
26
years of professional experience
1
1
Certification
Work History
Business Manager
Dreier Family Dental
08.1998 - Current
- Improved operational workflows by identifying areas of inefficiency and implementing appropriate solutions.
- Increased overall team productivity by fostering a positive work environment and providing effective leadership.
- Communicated with customers and vendors positively with particular attention to problem resolution.
- Negotiated contracts with suppliers and vendors, securing favorable terms for the company while maintaining strong relationships.
- Oversaw financial operations, maintaining accurate records and ensuring compliance with industry regulations.
- Successfully managed organizational change initiatives, minimizing disruptions to daily operations while achieving desired outcomes.
- Assisted with hiring process and training of new employees.
- Created, managed, and executed business plan and communicated company vision and objectives to motivate teams.
- Coordinated team schedules to keep shifts properly staffed during busy periods.
- Mentored junior staff members, helping them grow professionally and contribute more effectively to the team''s goals.
- Enhanced customer satisfaction levels by implementing an effective feedback system and addressing concerns promptly and efficiently.
- Processed vital documentation, completed forms and obtained appropriate insurance verification and authorization for services.
- Led company-wide digital transformation efforts, resulting in increased efficiency across all departments.
Education
High School Diploma -
Joseph A Craig
Janesville, WISkills
- Financial Management
- Customer Service
- Decision-Making
- Issue Resolution
- Customer Relations
- Client Relationship Management
- Employee Management
- Team Building and Leadership
- Business Planning
- Business Administration
- Customer Retention
- Employee Scheduling
- Staff Management
Certification
Notary Public
Timeline
Business Manager
Dreier Family Dental
08.1998 - Current
High School Diploma -
Joseph A Craig
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