Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Languages
Timeline
Generic

Kimberly Olson

Clear Lake Shores,TX

Summary

Dynamic Senior Credit & Collections Specialist with proven success at Lamons Gasket Company, enhancing cash flow through effective relationship building and strong negotiation skills. Adept at account reconciliation and billing problem resolution, I consistently deliver exceptional customer service while managing delinquent accounts, ensuring timely payments and fostering trust with clients.

Overview

17
17
years of professional experience
1
1
Certification

Work History

Senior Credit & Collections Specialisst

Lamons Gasket Company
06.2022 - Current
  • Assisted in managing collections processes, ensuring timely follow-up on outstanding accounts.
  • Communicated with clients to resolve billing inquiries and establish payment plans.
  • Documented collection activities accurately in internal systems for future reference.
  • Supported team efforts by maintaining organized records of account statuses and interactions.
  • Collaborated with colleagues to identify trends in delinquent accounts for proactive outreach.
  • Adapted quickly to new software tools used for tracking collections and client communications.
  • Negotiated to collect balance in full.
  • Processed payments and applied to customer balances.
  • Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
  • Boosted overall collection efforts through building strong relationships with clients that fostered trust and open communication lines.
  • Cultivated a professional demeanor when dealing with difficult customers, displaying empathy while remaining assertive in achieving desired outcomes.
  • Contributed to a positive work environment by providing support, guidance, and expertise to junior team members as they navigated complex collections situations.
  • Researched accounts and completed due diligence to resolve collection problems.

Accounting Clerk

Wilhelmsen Ships Service
12.2015 - 12.2018
  • Processed invoices and maintained accurate records using accounting software.
  • Reconciled bank statements and resolved discrepancies efficiently.
  • Assisted in payroll preparation, ensuring compliance with company policies.
  • Managed accounts payable and receivable, improving cash flow management.
  • Collaborated with auditors to provide necessary documentation for financial reviews.
  • Implemented filing systems that enhanced document retrieval speed and accuracy.
  • Maintained organized filing systems for accounting records, ensuring easy access to crucial financial information when needed.
  • Input high volume of monthly invoices with consistent accuracy.

Accounts Receivable Analyst

Gagemaker, LP
04.2017 - 06.2017
  • Analyzed account discrepancies and resolved issues to ensure timely customer payments.
  • Processed invoices efficiently, maintaining accuracy and compliance with internal policies.
  • Collaborated with cross-functional teams to streamline billing processes and improve cash flow.
  • Reviewed aging reports to identify overdue accounts and implemented collection strategies.
  • Developed and maintained relationships with clients to enhance communication regarding payment terms.
  • Assisted in month-end closing activities, ensuring accurate financial reporting for management review.
  • Reduced collection time for outstanding invoices by closely monitoring aged accounts and maintaining frequent communication with clients.
  • Enhanced cash flow by diligently tracking and reconciling customer payments, ensuring prompt resolution of discrepancies.

Executive Assistant/Accounting Assistant

Perry's Restaurants
01.2009 - 03.2015
  • Managed executive schedules, ensuring seamless coordination of appointments and meetings.
  • Developed and maintained filing systems to enhance document retrieval efficiency.
  • Facilitated communication between departments, streamlining information flow and project updates.
  • Organized travel arrangements and itineraries for executives, optimizing time management.
  • Handled confidential and sensitive information with discretion and tact.
  • Managed executive calendars, scheduling meetings and appointments and coordinating travel arrangements to optimize time.
  • Processed travel expenses and reimbursements for executive team and senior management group.
  • Streamlined executive communication by managing emails, phone calls, and scheduling appointments.
  • Organized and coordinated conferences and monthly meetings.
  • Managed office inventory, tracking supplies and placing orders to ensure smooth daily operations.
  • Answered high volume of phone calls and email inquiries.
  • Screened calls and emails and responded accordingly to support executive correspondence.
  • Enhanced productivity by organizing travel arrangements and coordinating accommodations for executives.
  • Managed mail and both incoming and outgoing correspondence, mail, email and faxes.
  • Processed credit card payments and reconciled credit card statements for accuracy in accounting process.
  • Managed accounts payable and receivable, ensuring timely processing of invoices and payments.
  • Streamlined invoice processing, reducing payment turnaround time with efficient data entry.
  • Reconciled company bank, credit card and line of credit accounts, investigating, and resolving discrepancies to keep accounts audit-ready.
  • Matched purchase orders with invoices and recorded necessary information.
  • Entered figures using 10-key calculator to compute data quickly.

Education

High School Diploma -

Clear Creek High School
League City, TX
05-1989

No Degree - Accounting

Alvin Community College
Alvin, TX
08-1991

Skills

  • Credit and collections
  • Teamwork orientation
  • Account review
  • Relationship building
  • Proficiency in [software]
  • Customer research
  • Goal-oriented mindset
  • Data entry efficiency
  • Payment posting
  • Decision-making
  • Outbound calling
  • Record keeping proficiency
  • Empathy and tactfulness
  • Strong negotiation skills
  • Account reconciliation
  • Goals and performance
  • History research
  • Bookkeeping
  • Credit reporting
  • Billing problem resolution
  • Account monitoring
  • Attention to detail
  • Microsoft office
  • Clear communication
  • Updating customer accounts
  • Delinquent account notification
  • Investigative research
  • Basic mathematics
  • Pleasant telephone demeanor
  • Managing delinquent accounts
  • Word processing
  • Payment processing

Accomplishments

  • Microsoft Word 365
  • Microsoft Outlook
  • Power Point - Intermediate
  • Excel - Intermediate
  • Sytline 8
  • BillTrust
  • Mas90
  • IFS8
  • Peachtree
  • Traverse
  • Oracle
  • Concur
  • QuickBooks
  • Compeat
  • Accounting A/R & A/P
  • Reconciliation
  • Data Entry

Certification

  • PeachTree Training - 2009

Languages

English
Native or Bilingual

Timeline

Senior Credit & Collections Specialisst

Lamons Gasket Company
06.2022 - Current

Accounts Receivable Analyst

Gagemaker, LP
04.2017 - 06.2017

Accounting Clerk

Wilhelmsen Ships Service
12.2015 - 12.2018

Executive Assistant/Accounting Assistant

Perry's Restaurants
01.2009 - 03.2015

High School Diploma -

Clear Creek High School

No Degree - Accounting

Alvin Community College

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Kimberly Olson