Kimberly ONeil

I worked as a volunteer, watching children while their parents attended service at the church every Sunday. That assignment has ended. Now I just have to pick my next volunteer position at the church.

I attended the training class and passed the final exam. I took and passed the CHP written permit exam. I also participated in the CPR class.

Handed out samples and educated the public regarding the product. • Provided excellent customer service, providing answers to questions. • Maintained a clean workspace.

Cold-calling potential customers for final expense insurance. • Call center database maintenance; performed data entry, call notes & recorded other pertinent information. Solved problems – escalated requests, prioritized duties, maintained calm and friendly demeanor • Educated clients on services

Making outbound calls to debtors to set up payment arrangements, settlements, or balance in full payments • Managed and maintained a caseload of over 1,000 accounts. • Analyzed credit reports for subpoena opportunities and submitted and reviewed subpoenas. • Filed new suit requests and Order of Examinations. • Trained other employees in collector duties • Submitted levies (bank, wage, motion to assign, and keeper levies).

Contacted clients charged off credit card debt and negotiating settlements on those debts.

Performed transaction reviews, transfers, and direct deposit advances • Ordered checks, ordered ATM cards, cross-sold additional bank products • Filing card claims, filing lost/stolen freezes • Serviced IRA accounts Inbound Sales Specialist • Assisted customers with bank account inquiries, solved customer complaints. • Placed orders for bank products.