Kimberly Ortega

• Supervised daily housekeeping operations to ensure high cleanliness standards across all guest rooms and public areas.
• Trained and mentored staff on proper cleaning techniques and use of equipment to enhance efficiency.
• Implemented quality control measures to maintain consistency in service delivery and guest satisfaction.
• Coordinated scheduling for housekeeping staff to optimize workflow and coverage during peak periods.
• Addressed guest concerns promptly, ensuring timely resolution and maintaining hotel reputation for excellent service.
• Conducted regular inspections of rooms and facilities, identifying areas for improvement in cleaning protocols.
• Developed training materials that improved onboarding process for new housekeeping employees, enhancing team performance.
• Collaborated with management to establish inventory controls for cleaning supplies, reducing waste and costs effectively.

Managed buying and selling processes for furniture and clothing items.

Leveraged online marketing strategies to promote product listings.

Ensured timely delivery of sold items to maintain client relationships.

Assembled products as required for customer convenience.

• Assisted customers with product selection and provided exceptional service to enhance shopping experience.
• Maintained knowledge of store promotions and sales to effectively communicate with customers.
• Collaborated with team members to achieve daily sales goals and improve overall store performance.
• Organized merchandise displays to maximize visual appeal and facilitate customer engagement.

• received and mailed phones

• repaired or replaced phones

• log in my daily inventory

• trained employees

• order parts

Delivered precise change to customers promptly.

Facilitated employee training sessions to improve skill sets.

Maintained cleanliness in assigned areas for safety and organization.

Supported employees in daily operations to streamline workflows.

• Processed customer transactions efficiently using POS system.
• Maintained accurate cash register, ensuring proper cash handling procedures.
• Assisted customers with menu selections and special requests to enhance satisfaction.
• Collaborated with team members to optimize workflow during peak hours.