Kimberly Ortega
San Antonio,TX
Summary
Psychology graduate with experience in administrative support, student services, and community engagement. Skilled in communication, organization, and problem-solving, with a strong interest in mental health and helping others. Able to adapt to changing priorities while maintaining professionalism and attention to detail.
Overview
7
7
years of professional experience
1
1
Certification
Work History
University Health System Administrative Volunteer
University Health System
San Antonio, TX
05.2026 - Current
- Maintained organized patient records using electronic health record systems.
- Assisted patients with appointment scheduling and check-in processes.
- Facilitated communication between healthcare professionals and patients to enhance care coordination.
- Handled incoming calls, addressing inquiries and directing them to appropriate staff members.
- Supported administrative tasks including filing, data entry, and inventory management of office supplies.
Remote Accessibility Support Volunteer
BEMYEYES
Remote
09.2024 - 04.2026
- Assisted individuals with visual impairments in daily activities, enhancing their independence and quality of life.
- Engaged with clients to understand their needs, tailoring assistance to promote comfort and trust.
- Developed informational materials on visual impairment resources, ensuring clear communication and accessibility for clients.
- Developed a strong understanding of accessibility and inclusive service practices
Work Study Student
Alamo Colleges District
San Antonio, TX
08.2022 - 05.2024
- Employed as a Federal Work-Study student at Palo Altos College STEM Center, providing academic and administrative support to staff and students while helping maintain an organized learning environment.
Salon Intern
KIM MAI BEAUTY SALON
San Antonio, TX
04.2019 - 08.2021
- Participated in a high school apprenticeship at a licensed beauty salon, supporting stylists with client preparation, salon organization, and basic hair and beauty services while gaining hands-on industry experience.
Education
Bachelor of Science - PSYCHOLOGY
University of Houston
4302 University Dr, Houston, TX 7700405.2026
Associate of Arts - PSYCHOLOGY
Palo Alto College
1400 W Villaret Blvd, San Antonio, TX 7822405.2024
Skills
- Customer Service
- Student Welfare
- Administrative Assistance
- Support Services
- Conflict Resolution
- Adaptability
- Multi-tasker
- Communication
- Critical Thinking
Certification
Cosmetology License, State of Texas
Earned while in high school; served as President of the Cosmetology Program, demonstrating leadership, professionalism, and organizational skills.
Languages
Spanish (Native or Bilingual)
Timeline
University Health System Administrative Volunteer
University Health System
05.2026 - Current
Remote Accessibility Support Volunteer
BEMYEYES
09.2024 - 04.2026
Work Study Student
Alamo Colleges District
08.2022 - 05.2024
Salon Intern
KIM MAI BEAUTY SALON
04.2019 - 08.2021
Bachelor of Science - PSYCHOLOGY
University of Houston
Associate of Arts - PSYCHOLOGY
Palo Alto College