Kimberly Ortiz
Fort Worth,TX
Summary
Efficient Merchandise Associate equipped to handle fast-paced work across large sales floors. Keep customers happy and buying with well-stocked, attractive displays. Offer strong knowledge of retail procedures and sales techniques. Trusted representative of organizational standards prioritizes customer convenience opportunities.
Overview
2
2
years of professional experience
Work History
Merchandise Associate
Fort Worth Zoo
1989 Colonial Pkwy, Fort Worth, TX 76110
07.2021 - Current
- Transported merchandise to sales floor and restocked shelves, racks and bins.
- Answered customer questions regarding store merchandise, department information, and pricing.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Removed damaged, out-of-code, not-in-set and discontinued items from displays.
- Greeted, serviced and thanked all customers.
- Collaborated with store managers to devise store layouts and establish aesthetic appeal.
- Greeted customers entering store and responded promptly to customer needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Assisted customers with returns, refunds and resolving transaction issues.
- Addressed customer needs and made product recommendations to increase sales.
- Resolved customer complaints and maintained clean and tidy checkout area.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Education
Associate of Arts - Nursing
Tarrant County College District
Fort Worth, TX06.2025
High School Diploma -
R.L Paschal High School
3001 Forest Park Blvd, Fort Worth, TX 7611006.2023
Skills
- Active Learning
- Educate the Sales Staff
- Cash Counting
- Store Organization
- Product Placement
- Cash Register Operations
- Bilingual (English-Spanish)
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Merchandise Associate
Fort Worth Zoo
07.2021 - Current
Associate of Arts - Nursing
Tarrant County College District
High School Diploma -
R.L Paschal High School