Kimberly Ortiz
Spring,TX
Summary
Proven reliable and efficient Imaging Specialist at Assurant, proficient in digital file management. Excelled in collaborative teamwork and demonstrated a continuous learning mindset. Skilled in both digital file handling and providing exceptional performance, showcasing a blend of hard and soft skills critical for dynamic office environments.
Overview
15
15
years of professional experience
Work History
Imaging Specialist
Assurant
The Woodlands, TX
07.2018 - Current
- Ensure accuracy and quality of scanned images.
- Combine, review and organize digital files daily received from Bank in timely manner. Also, review for any corrections that may be needed.
- Sort digital files and move them in their correct folders.
- Monitor multiple folders daily for incoming files.
- Upload physical and digital files to their proper programs and index data when needed.
- Communicate by email or internal calls, assisting other departments in locating and promptly providing requested documents.
- Create daily spreadsheets to document all incoming physical mail and digital files received by bank.
Receptionist
Ferrea Racing Components
Fort Lauderdale, FL
03.2017 - 01.2018
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices as well assisted with processing phone orders.
- Kept reception area clean and neat to give visitors positive first impression.
- Incoming mail sorting and distribution.
- File/Fax/scan documents
Office Assistant
Rapid Movers
Hollywood, FL
10.2015 - 12.2017
- Handled phone calls and customer inquiries
- Coordinated and confirmed delivery of residential and commercial goods- required direct communication with clients and movers.
- Prepared contracts and estimates for services.
- Charged customers services provided and monthly storage
- File/scan/fax and photocopy documents.
- Performed warehouse inventory for any incoming /outgoing shipment
- Ordered materials and supplies when needed
- Handled electronic communication with customers
Cashier
Hometown Buffett
Hallandale, FL
01.2010 - 01.2012
- Greeted visitors
- Resolved different types of complaints from customers and addressed them to the manager.
- Collected payments from customers.
- Informed customers of payments options available at the restaurant: cash, debit or credit card.
- Balanced cash register at the end of the shift.
Education
Certificate - Medical Billing
Sistema Universitario Ana G Mendez - Universidad Del Este
Yauco , Puerto Rico08.2009
Skills
- Teamwork
- Adaptability
- Continuous learning mindset
- Leadership
- Interpersonal skills
- Spanish fluency
- Attention to detail
- Time management
Timeline
Imaging Specialist
Assurant
07.2018 - Current
Receptionist
Ferrea Racing Components
03.2017 - 01.2018
Office Assistant
Rapid Movers
10.2015 - 12.2017
Cashier
Hometown Buffett
01.2010 - 01.2012
Certificate - Medical Billing
Sistema Universitario Ana G Mendez - Universidad Del Este