Kimberly Ortiz
Pacoima,CA
Summary
Dynamic professional with a proven track record in enhancing brand visibility for Trade Show Temps through strategic public relations and exceptional client interaction skills. Fluent in English and Spanish, adept at multitasking and leveraging Microsoft Office Suite to drive efficiency. Excelled in roles requiring interpersonal communication and administrative prowess, significantly improving engagement metrics and client satisfaction.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Brand Ambassador
Trade Show Temps
San Francisco, CA
07.2022 - Current
- Directing guest to their seats and monitor that every seat was occupied
- Scanning tickets and confirming that guests were in the correct seats
- Observed guests to make sure there was no unauthorized recording during sneak peaks to trailers
- Formally recognized and appointed by the brand as a representative, helping to build awareness for the brand and its products
- Dedicated to providing the highest quality and management exclusively for Trade Shows, Meetings and Conventions
- Teamed with other demonstrators to put on large-scale promotions.
- Conversed with customers to share information about products and services.
- Taught customers how to personalize experiences with products and obtain maximum benefit.
- Managed relationships with vendors involved in promotional activities.
- Cleaned and organized spaces to maintain neat promotional spaces.
- Tracked and reported on engagement metrics from promotional activities.
Direct Support Specialist
The Adult Skills Center
Van Nuys, CA
08.2022 - 05.2024
- Assisting with daily living skills such as monthly budgeting, problem solving, communicating with regional center, SSI, DPSS, DMV and reporting special incidences
- Medication management (self-administration of medication for the client)
- Assisting with self-help skills such as cooking cleaning, driving clients to requested locations
- Works with a group of 1, 2, or 3 individuals in various community settings to build vocational, social, and behavioral skills
- Assisted with planning and coordination of activities and outings based on individual needs.
- Used approved crisis intervention techniques in emergency situations.
- Maintained detailed records of services performed on clients.
- Participated in team meetings to discuss client progress and plan interventions.
- Coordinated transportation services for clients as needed.
- Supervised medication administration, personal hygiene and other activities of daily living.
- Reported changes in client condition to administrators, facilitating nursing intervention.
- Provided emotional support to clients during difficult times or crises situations.
- Aided with mobility and independence for disabled individuals and continually monitored safety.
- Maintained clean and well-organized environment for client happiness and safety.
Photographer Assistant
Oldhcdude Photography
San Fernando, CA
06.2011 - 04.2024
- Utilize interpersonal skills when working with diverse professionals
- Verify the accuracy of new client files and records
- Help set up and break down of equipment
- Worked closely with clients
- Directed, and delegated the placement of where a client(s) would stand
- Made sure the client(s) looked presentable and ready before capturing photography
- Worked with roaming, candid, and planned photographs
Data Entry
Shomer Insurance Services - Alera Group
Sherman Oaks
03.2019 - 05.2020
- Excel and Microsoft knowledge
- Maintained professional relationship with employer
- Worked on overflow assignments from the higher-ups
- Performed data entry tasks using specialized software programs.
- Performed data entry tasks for tracking purposes.
- Performed data entry tasks associated with patient records.
- Utilized ERP systems for data entry purposes.
- Performed data entry tasks for account maintenance.
- Performed data entry duties as required by management.
- Identified, inspected and corrected data entry errors.
Graphic Designer
A Factory Outlet
Sylmar, CA
10.2013 - 10.2016
- Designed banners, flyers, promotions, coupons, and fixing photographs.
- Generated digital image files for use in digital and traditional printing.
- Created and sent out mass emails to clients containing store promotions.
- Maintained the social networks of the company's stores, including Facebook, Instagram, and Twitter.
- Provided support on photo shoots related to the project's needs.
- Utilized Adobe Creative Suite (Photoshop, Illustrator, InDesign) to create visually appealing designs.
- Developed layouts for product graphics, company collateral and web sites.
- Oversaw the production process, including selecting paper, inks, and finishes for print materials.
- Oversaw product design, print design and marketing collateral from concept to completion.
- Participated in brainstorming sessions to generate new ideas and concepts for projects.
Cashier/Cashier Trainer/ Food Service Team Member
Target
Northridge, CA
06.2009 - 10.2012
- Operated the cash register and received payments by cash, check, credit, debit, and gift cards
- Issued receipts, distributed change, processed returns, and handled exchanges
- Trained new employees and made sure they were able to handle all the tasks asked of a cashier
- Assessing paperwork for my manager and covering breaks and lunches
- Maintained work station clean and organized
- Certified to cashier in pharmacy, and cross trained in every department
- Handling, preparing, making and serving food to guests
- Multi-tasking, entering orders/serving guests as quickly and efficiently as possible
Education
Bachelor of Arts Degree - Humanities
California State University, Northridge
Northridge, CA05.2023
Associate of Arts Degree - Spanish
College of the Canyons
Valencia, CA06.2016
Skills
- Client Interaction Skills
- Bilingual (English and Spanish)
- Verbal and written communication skills
- Typing (40wpm)
- Report creation
- Administrative Skills
- Microsoft Office Suite (Word, Excel, PowerPoint)
- Effective Organization Skills
- Effective Multi-Tasking
- Interpersonal communication
- Effective communication
- Camera Equipment Expertise
- Strategic Public Relations
Certification
- CPR
- Direct support professional
Languages
English
Native/ Bilingual
Spanish
Professional
References
References available upon request.
Timeline
Direct Support Specialist
The Adult Skills Center
08.2022 - 05.2024
Brand Ambassador
Trade Show Temps
07.2022 - Current
Data Entry
Shomer Insurance Services - Alera Group
03.2019 - 05.2020
Graphic Designer
A Factory Outlet
10.2013 - 10.2016
Photographer Assistant
Oldhcdude Photography
06.2011 - 04.2024
Cashier/Cashier Trainer/ Food Service Team Member
Target
06.2009 - 10.2012
- CPR
- Direct support professional
Bachelor of Arts Degree - Humanities
California State University, Northridge
Associate of Arts Degree - Spanish
College of the Canyons
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