Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Kimberly Osborne

Lecanto,FL

Summary

I am a friendly and engaging leader able to inspire staff to perform their best and help raise those around me. A multi-tasker who excels at inspiring great customer satisfaction. I plan to use the tools and skills I have acquired and apply them to become a resourceful, respected, and reliable member of your team.

Overview

8
8
years of professional experience
1
1
Certification

Work History

MANAGER

HOMESPUN KITCHEN
02.2020 - 10.2023
  • Receiving and scheduling catering orders.
  • Carefully interviewed, selected, trained, and supervised staff.
  • Accomplished multiple tasks within established timeframes.
  • Correctly calculated inventory and ordered appropriate supplies.
  • Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional services.
  • Designed new menus and built new recipes seasonally.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Optimized labor costs by closely monitoring schedules, and adjusting staffing levels according to business needs.
  • Promoted a positive work environment with proactive conflict resolution strategies and team-building activities.
  • Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.

LEAD SPA DESK RECEPTIONIST

ONE OCEAN RESORT AND SPA
03.2018 - 03.2019
  • Answer phone calls within a timely and professional manner to company standards.
  • Confirming guest's appointments.
  • Ensuring the guests feel comfortable and helping with any of their needs.
  • Maintaining locker rooms to companies' standards.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Restocking and maintaining our shop within the spa.
  • Resolved customer problems and complaints.
  • Skillfully navigated multiple software programs simultaneously while completing data entry tasks, improving time management abilities.
  • Contributed to team efforts by completing additional projects as needed, ensuring seamless office functionality.
  • Consistently maintained a professional and welcoming environment, fostering positive first impressions for visitors.
  • Developed a thorough understanding of company policies to provide informed assistance to clients as necessary.
  • Managed inventory levels of office supplies, reducing waste and maintaining an organized workspace at all times.
  • Collaborated closely with colleagues to coordinate event logistics, ensuring successful outcomes for all parties involved.

ASSISTANT KENNEL TECH MANAGER

PETLAND
01.2016 - 02.2018
  • Ensuring that each kennel was disinfected and cleaned to comply with companies' high standards for animal safety.
  • Maintaining dietary and medical needs for individual animals of varying species.
  • Tracking inventory and handling inbound shipments.
  • Scheduling appointments and coordinating with veterinarians.
  • Expectational customer service
  • Responsible for face-to-face sales and matching pets to prospective customers.
  • Accomplished multiple tasks within established timeframes.
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Improved safety procedures to create safe working conditions for workers and animals.

Education

High School Diploma -

PONTE VEDRA HIGH SCHOOL

Skills

  • Team Leadership
  • Complex Problem-Solving
  • Organization
  • POS Knowledge
  • Customer Service
  • Time Management
  • Verbal and written communication
  • Staff Management

Certification

  • Licensed Health and Life insurance agent

Timeline

MANAGER

HOMESPUN KITCHEN
02.2020 - 10.2023

LEAD SPA DESK RECEPTIONIST

ONE OCEAN RESORT AND SPA
03.2018 - 03.2019

ASSISTANT KENNEL TECH MANAGER

PETLAND
01.2016 - 02.2018

High School Diploma -

PONTE VEDRA HIGH SCHOOL

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Kimberly Osborne