Summary
Overview
Work History
Education
Skills
Accomplishments
Affiliations
Certification
Timeline
Generic

Kimberly Osborne

Salisbury,NC

Summary

Self motivated and collaborative thinker with 30 plus years in the learning & development space showcasing a proven track record at Novant Health, Inc. Excelling in dynamic curriculum design, creative facilitation and comprehensive team building. Expert in leading diverse projects with attention to detail and building relationships with stakeholders. Adept at fostering collaboration and driving educational success through innovative strategies. Professional known for adaptability and reliability in meeting evolving educational needs. Committed to creating a learning environment of self discovery where all voices are heard, encouraged to think differently, and share openly. Change agent highly focused on performance, people and process to achieve departmental and organization goals in support of creating healthier futures through remarkable experiences.

Overview

35
35
years of professional experience
1
1
Certification

Work History

Learning & Education Specialist

Novant Health, Inc
01.2008 - Current
  • Researches current leadership best practices to effectively design and execute programs that enhance personal and professional capability to impact organizational capability.
  • Creates collaborative environment with stakeholders to align development strategies fostering culture of engaged learning and growth.
  • Effectively utilizes proven learning and development strategies such as ADDIE Model for design and Kirkpatrick Model for evaluation.
  • Seamlessly enhances learning environment using real time practice and feedback while supporting self discovery, critical thinking and problem-solving in collaborative environment.
  • Utilizes differentiated instruction techniques to accommodate diverse learning styles within classroom.
  • Serves as mentor for newly hired department team members
  • Serves as mentor for newly hired and promoted leaders to organization.
  • Consultant for regulatory agency preparation.
  • Coordinator in collaboration with senior leader faculty for monthly New Leader Immersion program since January, 2023.
  • Coordinated certification process and implementation of Coaching for Success I-GROW program.
  • Certified facilitator for Development Dimensions International in following key leadership topics: Building & Sustaining Trust, Communication, Delegating with Purpose, Driving Change, Engaging & Retaining Talent, Leading Self, Making High Quality Decisions, Strategies for Influencing Others, The Art of Behavioral Interviewing and Working in High Performing Teams.
  • Serves as lead faculty for the following courses: Leader Launch, Trust, Feedback, Difficult Conversations, Engagement. Leader Competencies.
  • Guest speaker for Learn & Leads
  • Collaborates and supports on-going programming for Clinic Administrators and Advanced Practice Providers.
  • Developed professional learning journey on Safety.
  • Supports management of Leader Social Learning Community.
  • Created organization-wide Generic Onboarding Checklist and Life Safety Scavenger Hunt for onboarding new hires.
  • Created 30-60-90 day Stay Interview forms for leader engagement and retention tool.
  • Successfully supported development of numerous leader toolkits supporting new hire onboarding, behavioral based interviewing and engagement and retention strategies.
  • Supports onboarding of new team members weekly through Starting Line and True Novant programming.
  • Coordinated organization-wide Benefits Fair for new team members during Starting Line showcasing corporate functions.
  • Supports all markets in numerous organizational development needs and initiatives.

Assistant Director , Education Services

Rowan Regional Medical Center
08.1998 - 01.2008
  • Supervised day to day operations to meet performance and service expectations.
  • Oversaw department budget ensuring financial resources were allocated effectively to support strategic goals.
  • Conducted all team member performance reviews and action plans for continued growth.
  • Implemented outpatient Cardiac Rehabilitation program with state of the art gymnasium.
  • Implemented outpatient Diabetes Education program with state of the art demonstration kitchen.
  • Designed and opened Education Resource Center to serve patient populations needing Cardiac Rehabilitation and Diabetes Management services.
  • Coordinated community educational and recruitment events.
  • Directed successful implementation of new Learning Management System called, NetLearning.
  • Partnered with Human Resource Vice-President to refine recruitment strategies, attract top talent and reduce turnover.
  • Represented department on HR Functional Committee, Environment of Care Committee, and Risk Management Committee for Joint Commission Readiness.

Assistant Manager, Education Services

Rowan Regional Medical Center
08.1996 - 08.1998
  • Supervised day-to-day operations to meet performance and service expectations.
  • Conducted all team member performance reviews and action plans for continued growth.
  • Implemented and chaired Leadership Development Institute by pairing educators with department leaders of their professional field to leverage more comprehensive needs assessment, action plan and follow through.
  • Coordinated Joint Commission Readiness Campaign and developed pocket guide.
  • Coordinated month long Tobacco Free Campaign.
  • Coordinated organization wide team-building activities.

Charge Nurse, Women's & Children's Services

Rowan Regional Medical Center
06.1994 - 08.1996
  • Performed all nursing functions licensed under North Carolina Board of Nursing.
  • Coordinated patient assignments, physician rounding and safety huddles.
  • Implemented Service Recovery Model resulting in increase in patient satisfaction scores.
  • Created and implemented comprehensive 6 month new nurse mentorship program resulting in increased retention.
  • Represented department during regulatory visits in collaboration with Chief Nursing Officer and Chief Human Resources Officer.
  • Served as Quality Improvement Chair contributing to decrease in ED wait times by 53%.
  • Implemented bedside shift reporting leading to reduction in patient sentinel events by 80%.
  • Demonstrated excellent time management skills while juggling multiple priorities in fast-paced environment.

Faculty & Department Chair

West Columbus High School
08.1991 - 06.1994
  • Researched, developed and implemented state supported Health Occupations Program for aspiring healthcare professionals for Columbus County School System.
  • Researched, developed and implemented Advanced Health curriculum for grade 10.
  • Researched, developed and implemented Sports Medicine curriculum for grades 11-12.
  • Coordinated internal hiring and selection process of top-tier candidates.
  • Planned and executed on-going professional development series to ensure continuous improvement in teaching quality and expertise.
  • Coached volleyball, basketball, softball and track while leading track team to two state titles.
  • Represented department at local, state and national conferences.

Charge Nurse, Medical Surgical Services

Columbus County Hospital
06.1990 - 08.1991
  • Performed all nursing functions licensed under North Carolina Board of Nursing.
  • Managed staffing schedules to ensure adequate coverage of all shifts while monitoring and minimizing overtime expenses.
  • Led coordination of new equipment training for all shifts by working with senior management, vendors and all departments.
  • Demonstrated excellent time management skills while juggling multiple priorities in fast-paced environment

Charge Nurse, Labor & Delivery

Johnston Memorial Hospital
10.1989 - 06.1990
  • Performed all nursing functions licensed under North Carolina Board of Nursing.
  • Implemented department Quality Committee dedicated to research based best practices in Obstetrical nursing.
  • Championed safe working environment by partnering with senior infection control practitioners to monitor and implement advanced protocols.
  • Served as department liaison between nursing team, physicians, and management to support continuous process improvement.
  • Collaborated with Process Improvement Team to evaluate nursing workflows for increased efficiency and improved patient outcomes.
  • Facilitated ongoing education for nursing team through monthly in-services.
  • Demonstrated excellent time management skills while juggling multiple priorities in fast-paced environment.

Staff Nurse, Orthopedics & Neurology

Moses Cone Healthcare System
05.1989 - 10.1989
  • Performed all nursing functions licensed under North Carolina Board of Nursing.
  • Led department training team in educating patients, families and caregivers on diagnosis, prognosis, and treatment plans.
  • Served on Ethics Committee as patient advocate.
  • Demonstrated excellent time management skills while juggling multiple priorities in fast-paced environment.

Education

Associate Degree Nursing -

Guilford Technical Community College
Greensboro, NC
05.1989

Bachelor of Science Education -

High Point University
High Point, NC
05.1986

Skills

  • Systems Thinking
  • Project Management
  • Assessing Learning Needs
  • Curriculum Development
  • Program Analysis
  • Problem Solving
  • Time Management
  • Collaboration
  • Training Delivery
  • People Development
  • Learning Consultation
  • Team Building

Accomplishments

Exemplify Excellence: Living our Mission

Affiliations

  • Association for Talent Development (ATD)

Certification

DDI Facilitator

Lean Six Sigma Greenbelt

Flawless Consulting

Myers Briggs Type Inventory

Core Strengths

Coaching for Success: I-GROW

Emotional Intelligence - October 2024

Timeline

Learning & Education Specialist

Novant Health, Inc
01.2008 - Current

Assistant Director , Education Services

Rowan Regional Medical Center
08.1998 - 01.2008

Assistant Manager, Education Services

Rowan Regional Medical Center
08.1996 - 08.1998

Charge Nurse, Women's & Children's Services

Rowan Regional Medical Center
06.1994 - 08.1996

Faculty & Department Chair

West Columbus High School
08.1991 - 06.1994

Charge Nurse, Medical Surgical Services

Columbus County Hospital
06.1990 - 08.1991

Charge Nurse, Labor & Delivery

Johnston Memorial Hospital
10.1989 - 06.1990

Staff Nurse, Orthopedics & Neurology

Moses Cone Healthcare System
05.1989 - 10.1989

Associate Degree Nursing -

Guilford Technical Community College

Bachelor of Science Education -

High Point University
Kimberly Osborne