Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kimberly O'Shea

Fair Lawn,NJ

Summary

Professional with strong background in customer and client interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring client satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.

Overview

10
10
years of professional experience

Work History

Universal Banker

Columbia Bank
07.2023 - Current
  • Opened checking, savings, money market and certificates of deposit accounts and ordered checks, debit cards and furnished online banking details to facilitate new transactions.
  • Cashed checks, accepted deposits and withdrawals, and calculated daily transactions using computers, calculators or adding machines.
  • Maintained accuracy in daily transaction reporting, reconciling discrepancies promptly to ensure seamless accounting operations within the branch.
  • Educated customers on various banking products and services, empowering them to make informed financial decisions aligned with their personal goals.
  • Collaborated with team members to achieve branch performance metrics, fostering a positive work environment.
  • Trained new hires on customer service policies and procedures.
  • Supported branch operations, ensuring compliance with all federal and state regulations as well as bank policies.
  • Identified customer financial needs through in-person efforts, cold calls, referrals, and marketing while providing strong product knowledge and quality service.

Patient Solutions Representative

BioReference Laboratories
07.2022 - 06.2023
  • Collaborated with clients to maintain relationships and provide customers with thorough support and guidance.
  • Responded to customer questions and concerns or escalated to supervisor for resolution.
  • Facilitated communication between patients and various departments and staff.
  • Applied administrative knowledge and courtesy to explain procedures and services to patients.
  • Helped address client complaints through timely corrective actions and appropriate referrals.

Customer Experience Coordinator

TJX Companies
03.2018 - 07.2022
  • Helped customers understand return policies and processed items.
  • Handled all escalated complaints and implemented timely, knowledgeable and effective solutions balancing customer and business needs.
  • Oversaw front register operations and maintained exceptional levels of customer service in all interactions.

Before and After School Care Assistant

Fair Lawn Board Of Education
03.2017 - 03.2018
  • Cared for children ages 5 to 10 in nurturing and age-appropriate way.
  • Set and enforced rules to maintain children's safety and created welcoming, caring environments for all children.
  • Instructed children in crafts and other activities to promote gross and fine motor skills.
  • Kept areas clean, organized and stocked, and sanitized surfaces.
  • Consulted with families to discuss activities and behaviors of each child.
  • Used positive reinforcement techniques to promote patience and other good behaviors in children.
  • Maintained group discipline through positive reinforcement, behavior modeling and collaboration with parents.

Summer Camp Counselor

Fair Lawn
06.2017 - 08.2017
  • Worked with children of varying age, interest, skill and developmental levels.
  • Led groups of children safely through variety of camp activities.
  • Supported children by actively listening and offering encouragement.
  • Organized and guided group activities by leading, coaching and participating with campers.
  • Counseled individuals on self-discipline and personal accountability.
  • Supervised camper activities to address behavioral issues and promote fun, safety and inclusivity.

Birthday Party Host

Bounce Safari
12.2014 - 08.2016
  • Reset party rooms between events by collecting trash, wiping down surfaces and sweeping floor.
  • Kept facilities clean and prepared party areas promptly for upcoming events.
  • Anticipated needs and responded promptly to guests' requests to maximize satisfaction.
  • Helped clients plan themed events for young children, teenagers and milestone adult birthday parties.
  • Coordinated refreshments and food for indoor, outdoor and special location parties.
  • Protected young guests by monitoring activities and maintaining strong perimeter for activities.
  • Delighted young guests with special activities and events such as inflatables and balloon animals.
  • Maintained party areas during busy events for as many as 30 guests.
  • Decorated and set tables in accordance with party themes and age groups.
  • Planned parties according to customer specifications.
  • Directed guests to correct areas for eating, dancing and other services.

Education

Associate of Arts - Liberal Arts And General Studies

Bergen Community College
Paramus, NJ
11.2020

Skills

  • Efficient and Detail-Oriented
  • Operational Efficiency
  • Planning Schedules
  • Training Junior Team Members
  • Providing Feedback
  • Upbeat and Positive Personality
  • Collaboration Experience
  • Building Customer Trust and Loyalty
  • Understanding Customer Needs
  • Calm and Professional Under Pressure
  • Conflict Resolution Techniques
  • Organization

Timeline

Universal Banker

Columbia Bank
07.2023 - Current

Patient Solutions Representative

BioReference Laboratories
07.2022 - 06.2023

Customer Experience Coordinator

TJX Companies
03.2018 - 07.2022

Summer Camp Counselor

Fair Lawn
06.2017 - 08.2017

Before and After School Care Assistant

Fair Lawn Board Of Education
03.2017 - 03.2018

Birthday Party Host

Bounce Safari
12.2014 - 08.2016

Associate of Arts - Liberal Arts And General Studies

Bergen Community College

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Kimberly O'Shea