Summary
Overview
Work History
Education
Skills
Hobbies and Interests
Timeline
Generic

Kimberly Ovalle

Oakland,Ca

Summary

Dynamic team leader with a proven ability to inspire and motivate staff to achieve peak performance. Skilled in fostering a collaborative environment while prioritizing customer satisfaction. Consistently exceeds performance goals through effective multitasking and strategic planning.

Overview

11
11
years of professional experience

Work History

RAMP AGENT

HUB OPS West Coast Overlay FLIGHTS
07.2021 - Current
  • Strategically designate parking of fourteen inbounds flights and twelve outbound flights per night to mitigate congestion of sorts, assist offload as well as reload crews, and achieve on time departures of outbound flight.
  • Coordinate all station ground operations relating to the operational interface between aircraft loading/unloading activities.
  • Communicate with assigned dispatchers for load plans, payloads, and fuel uplifts.
  • Keep a clear line of communication with GOCC about sort projected and official down times, approved alternate moves of overflow volume, maintenance issues or ramp issues that might affect push back times as they occur.
  • In charge of crew alert wake up calls for flag operation flight crews on time based off estimated outbounds times.
  • Multi-task via air-to-ground, radio, and phone communication, at times simultaneously.
  • Remain calm during emergencies to coordinate help to correct area and individual(s), receive and provide proper information to airport tower, sheriffs, and emergency personnel to ensure help arrives in timely manner.
  • Reduced emergency response time from 21-24 min average to 4-6 min by adjusting emergency protocol followed during night operations.
  • Brief pilots on their flights, payloads, status of loads, delays or early departures and true fuel on board.
  • Speak to global freight movement as needed based off market need, issues and/or changes that will impact down the line needs or convenience.
  • Ensure Ramp agents are aware of their MELs or CDLs that might affect their load plans, due to weight limits, position limits or void requirements, and/or dangerous goods limits.
  • Organize pushback crews and pairings, communicate with aircraft maintenance where assistance and support will be needed in a timely manner.
  • Only Ramp Agent in charge of K2 International Air Cargo System Data Entry, Arrival and Departure for all International WCO Outbounds: OAK-LGG, OAK-HNL, OAK-ANC and OAK-NRT.
  • Clear aircrafts for beacon and pushback off company, ensure flights depart on time, don’t block each other in and if maintenance work is needed after pushback designate said area.
  • Consult with management and leadership when skeleton crews are needed for transloads, back to the block, air turn backs, or ad hoc flights mid or late in an operation.
  • Code flight delays, write out detailed flight delay reports when needed and not standard sort delays.
  • Turn over operation at the end of shift, rollover freight, flights, information, and spare aircrafts. Relay any key information to the next shift and email any important information given that may impact markets.

Material Handler

WCO FLIGHTS
08.2019 - 07.2021
  • From November 2020-July 2021 learned hub ops and worked in the Ramp Office as an acting Ramp Agent until position opened and became WCO Hub Ops as an official Ramp Agent.
  • Function as load captain, pin, drive, load, and offload ULDs and bulk loads on every type of compartment of aircrafts with different GSE equipment B757, A300, MD-10, MD-11, B767 and B777.
  • Provided safe and efficient operation of equipment used for the movement of packages, documents, heavyweight, dangerous goods and ULDs.
  • Coached new Material Handlers as they came out of training on how to captain reloads and mate up heavy-duty loaders and equipment to aircrafts properly in practice.
  • Train new hires as they came onto the crew on the ramp and teach them proper drop off for different sort locations as well as teach them lessons learned on the job, policies, and protocols to follow.

BUSINESS AND SALES DEVELOPMENT

ANNUITY SYSTEMS
07.2015 - 06.2017
  • Sales solutions, custom sales & marketing programs including lead development, install base sales, recurring revenue, and net new sales.
  • Average of forty cold calls/day, cold call daily goals varied per project and customer.
  • Focused on APAC, EMEA and the Americas for tech companies throughout Silicon Valley.
  • Most notably creating and expanding Latin America channel for Service Rocket, Conviva, Weather Channel and Linvio.
  • Took lead on one charitable project per quarter to focus our yearly fundraiser on.

TREATMENT COORDINATOR

GENTLE DENTAL
10.2014 - 07.2015
  • Greet patients, take all phone calls, sign patients in, ensure all proper documentation is given and charted including updated insurance information.
  • Set up appointments for follow up and treatment plans.
  • Meet with patients after visit and create treatment plan alongside dentist based off needs and wants.
  • Call insurance and billing companies to verify costs, premiums, and patient coverage.
  • Be able to multitask and keep a professional tone, mannerisms, and attitude throughout the day at all given times.

Education

AIRCRAFT DISPATCHer LICENSE -

jEPPESEN aCADEMY
DENVER, COLORADO
05.2024

High School Diploma -

KIPP KING COLLEGIATE HIGH SCHOOL
SAN LORENZO, CALIFORNIA
06.2012

Skills

  • Self-sufficient
  • Resourceful
  • Problem solving
  • FedEx systems proficiency
  • Interpersonal communication
  • Poised under pressure
  • Multitasking expertise
  • Fluent in Spanish, oral and written
  • Professional adaptability

Hobbies and Interests

  • Volunteer - Family Leadership Council
  • Board Member of Education for Change, Oakland
  • Volunteer Spanish-English Translator - Asylum Procedures for Minor Children Cases, Centro Legal de la Raza, Oakland
  • Parent Leader - Learning Without Limits
  • Photography
  • Painting
  • Crafting

Timeline

RAMP AGENT

HUB OPS West Coast Overlay FLIGHTS
07.2021 - Current

Material Handler

WCO FLIGHTS
08.2019 - 07.2021

BUSINESS AND SALES DEVELOPMENT

ANNUITY SYSTEMS
07.2015 - 06.2017

TREATMENT COORDINATOR

GENTLE DENTAL
10.2014 - 07.2015

AIRCRAFT DISPATCHer LICENSE -

jEPPESEN aCADEMY

High School Diploma -

KIPP KING COLLEGIATE HIGH SCHOOL

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