Ahmad Said
Cartersville,GA
Summary
Reliable retail management professional with 13 years in sales and progressive leadership roles. Adept at coaching and encouraging staff toward advancement by leveraging enthusiastic and supportive attitude. Proactive in addressing operational concerns to streamline processes, boost customer engagement and leverage substantial marketing prowess to strengthen and expand revenue streams.
Overview
21
21
years of professional experience
Work History
Die Runner
UAC Alloy
Canton, GA
05.2023 - Current
- Exercise and promote safety
- Set up dies to prepare for production
- Obtain production schedule and have dies loaded, ready for production
- Be available at short notice for unscheduled changes in production
- Polish dies from previous run
- Work with die repair personnel to achieve a greater level of knowledge and understanding in the use and function of extrusion dies
- Understand BSA for related work areas
- Understand the hazardous chemicals utilized in the department
- Other duties, as assigned.
Store Manager
MetroBy T-Moblie
Atlanta , Georgia
02.2018 - 05.2023
- Managed sales, reconciled cash and made bank deposits while performing store opening and closing duties.
- Enforced adherence to policies, standards and security protocols.
- Completed a series of training sessions to advance from Assistant Manager to Store Manager.
- Addressed customer inquiries and resolved complaints.
- Supported management in exceeding customer service and quality standards.
- Created and delivered weekly schedule assignments to staff members in timely manner so all shifts received adequate coverage.
- Oversaw inventory management to minimize waste.
- Oversaw company merger to ensure seamless transition.
- Attracted clientele to store by creating visual marketing concepts.
- Updated store pricing, signage and merchandising based on current promotions.
- Exceeded specific team goals and resolved issues by partnering with staff to share and implement customer service initiatives.
- Received packages and deliveries and restocked inventory upon shipment arrival, checking merchandise into Rt system.
Store Manager
MQ Wireless
Birmingham, AL
04.2014 - 12.2018
- Managed sales, reconciled cash and made bank deposits while performing store opening and closing duties.
- Completed a series of training sessions to advance from Assistant Manager to Store Manager.
- Supported management in exceeding customer service and quality standards.
- Oversaw inventory management to minimize waste.
- Maintained daily record of all transactions.
- Shared product knowledge with customers and made personal recommendations, which boosted upselling and cross-selling.
- Resolved customer problems by investigating issues, answering questions and building rapport.
- Managed store appearance, including merchandising and displays, signage, decorations and cleaning.
Store Manager
Boost Mobile
Biringham , Alabama
09.2012 - 04.2014
- Trained all new managers on store procedures and policies.
- Ordered parts, supplies, and equipment when needed.
- Produced cost estimates for repair jobs.
- Performed preventative maintenance work, including calibrations, adjustments and conducting tests to ensure all equipment is running efficiently.
- Cleaned, wrapped, and labeled outgoing orders.
- Enforced adherence to policies, standards and security protocols.
- Determined staff promotions and demotions, and terminated employees when necessary.
- Managed store appearance, including merchandising and displays, signage, decorations and cleaning.
- Counted cash drawers and made bank deposits.
Store Manager
MQ Wireless
Birmingham, Alabama
05.2006 - 10.2012
- Managed sales, reconciled cash and made bank deposits while performing store opening and closing duties.
- Completed a series of training sessions to advance from Assistant Manager to Store Manager.
- Addressed customer inquiries and resolved complaints.
- Supported management in exceeding customer service and quality standards.
- Analyzed marketing information and translated into strategic plans for establishment.
- Updated store pricing, signage and merchandising based on current promotions.
- Exceeded specific team goals and resolved issues by partnering with staff to share and implement customer service initiatives.
- Processed shipments and maintained and organized stock shelves.
- Provided excellent customer service and adhered to all standard practices, maximizing sales and minimizing shrinkage.
Sales Manager
EZ Communication
Birmingham, Al
06.2004 - 05.2006
- Boosted profit margins by effectively managing expenses, budget and overhead, increasing closings and optimizing product turns.
- Led sales calls with team members to establish sales and customer retention goals.
- Networked with local business owners to increase sales opportunities.
- Retained existing customers and substantially grew the customer base, product line and sales volume.
- Monitored sales team performance and provided effective training to help each reach targets.
Education
High School Diploma -
William J .Bogan High School
2004
Some College (No Degree) - Business Management
Jefferson State Community College
Birmingham, AL05.2011
Skills
- Team development
- Networking abilities
- Supervision and training
- Schedule management
- Customer service
- Sales professional
- Recruiting and interviewing
- Store opening and closing procedures
- Payment processing
- Commission sales
Timeline
Die Runner
UAC Alloy
05.2023 - Current
Store Manager
MetroBy T-Moblie
02.2018 - 05.2023
Store Manager
MQ Wireless
04.2014 - 12.2018
Store Manager
Boost Mobile
09.2012 - 04.2014
Store Manager
MQ Wireless
05.2006 - 10.2012
Sales Manager
EZ Communication
06.2004 - 05.2006
High School Diploma -
William J .Bogan High School
Some College (No Degree) - Business Management
Jefferson State Community College
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