Kimberly Owren

• Gathers and reviews statistical and program data related to the activity being studied. Works with management, program leads and other analysts to ensure that information gathered is complete and technically accurate.
• Analyzes administrative systems, workflows, and reporting requirements to increase efficiency and effectiveness of local program operations. Conducts research of specific programs or issues, and collects and analyzes relevant statistics and data.
• Conducts detailed analyses and advises on the organization, methods, and procedures for providing administrative support pertaining to matters such as records, communications, directives, forms, files, and documentation.
• May assist with larger scale studies or program evaluations. Works with higher graded analysts to complete portions of the studies, or to provide assistance in organizational analysis and review, position management and control, and/or productivity improvement. Review audit and investigative reports, when necessary, to determine appropriate changes or corrective action required.
• Analyzes budget projections assessing validity of assumptions and consistency of estimates. May assist with planning, coordinating, and developing budget proposals.
• Develops life cycle cost analyses of projects or performs cost benefit or economic evaluations of current or projected programs.
• Supervises and directs the work 3 administrative support assistants. Plans work to be accomplished by subordinates; makes assignments based on capability and expertise; gives advice or instruction to subordinates on work and administrative matters; and identifies developmental and training needs of employees, providing or arranging for needed development or training.
• Interviews candidates for positions; recommends appointment, promotion or assignment for positions and effects minor disciplinary measures. Responsible for ensuring all personnel management actions are in accordance with merit principles and Equal Employment Opportunity (EEO) program guidance.
• Makes recommendations for budget adjustments. Carries out supervisory duties in accordance with regulatory requirements in areas such as Diversity and EEO; internal management controls; Safety and Occupational Health obligations; performance management; and management of ethics.

• Prepare, edit, and finalize correspondence and disseminate correspondence to appropriate personnel and track and maintain records (manual and/or electronic) on issued correspondence.
• Prepare travel documents and assist travelers with travel arrangements, resolve travel issues, and review travel records to ensure they are processed correctly.
• Enter and/or validate time and attendance records in the automated payroll system and ensure they are coded properly.
• Maintain receipts, verify transactions, and reconcile charge card statements for submission.
• Purchase supplies and equipment using simplified acquisition procedures through the integrated charge card program.

Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.

Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships. Ensured accurate record-keeping with diligent data entry and database management for vital company information.

• Responsible for programs such as task management, Government Travel Card (GTC) program, drug demand reduction program, health care program, fitness program, Government Purchase Card (GPC) program, safety program, Automated Data Processing Equipment (ADPE) accounts, security program, supply program, civilian timecard program, etc.
• Develop and implement procedures to track program status and maintain program health.
• Identify and respond to trends of programs to keep them operating at or above satisfactory levels.
• Communicate guidance to squadron members.
• Attend required trainings, meetings, and functions as related to the prescribed unit programs.
• Ensure that assigned members are aware of individual requirements established by law and/or policy.
• Determine the necessary steps to perform the full range of administrative functions associated with personnel assignments, promotions, and performance evaluations.
• Generate and process required military and civilian personnel transactions.
• Monitor office and provide status reports to management.
• Monitor proper preparation of performance reports to include reviewing for accuracy and consistency with available guidelines and ensures timely submission.
• Coordinate work efforts affecting organizational personnel with appropriate offices and resolve conflicts.
• Download SOES/SGLI rosters and notify members due annual validation by the 5th duty day of each month.
• Establish suspense dates and track to completion with the affected member.
• Download and review AtHOC rosters by the 15th of each month and notify members requiring profile updates within 2 duty days.
• Review and validate the WAPS eligibility roster with the commander prior to the applicable testing cycle.
• Coordinate WAPS availability with eligible members and report their availability status to the base WAPS program manager by the established suspense date.
• Improved GTC Delinquency amount by pulling weekly reports and notifying members to pay right away to avoid being on the staff meeting slide as well as must pay more % and late fees.
• Recommended a better system for members to log in other than a written log due to some members not always completing the process, which causes us to have an inaccurate count for in/out processing. The new system in the works is electronic which will create a notification before we can assist members.