Kimberly Oxford
Wayland ,MI
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
23
23
years of professional experience
Work History
Property Management Technician
SpartanNash
Byron Center, MI
04.2023 - Current
- Fielding phone calls from Maintenance Techs, stores, gas stations and IT.
- Access database formatting.
- Completion of all necessary paperwork.
- Monitoring of maintenance personnel North and West.
- Issuing P.O. for repairs.
- Work with property management to coordinate office projects.
- Additional responsibilities may be assigned as needed.
- Responsible to deliver quality, timely and cost effective facilities repairs and maintenance services to Company corporate retail store customers. Operate as a single point of contact for corporate retail store locations to report facilities issues and to make facilities related inquiries by managing day-to-day service calls and preventative maintenance programs.
Pharmacy Technician
SpartanNash
, MI
08.2011 - 10.2020
- Performed data entry for patient profiles, billing information and prescription orders into the pharmacy software system.
- Assisted in training new employees on pharmacy procedures.
- Resolved customer complaints in a timely manner while maintaining professionalism at all times.
- Restocked shelves with new supplies of medications as needed.
- Retrieved medication from shelves based on physician orders and delivered them to pharmacists for review.
- Maintained daily inventory of pharmaceuticals and ensured proper storage conditions.
- Kept accurate records of controlled substances received and dispensed in accordance with DEA regulations.
- Assisted pharmacists in filling prescriptions accurately and efficiently.
- Managed filing of prescriptions, both electronically and manually.
Assistant Customer Service Manager
SpartanNash
Grand Rapids, MI
01.2008 - 07.2011
- Assisted customers with inquiries, complaints and feedback.
- Trained new employees on company policies, procedures and practices related to customer service roles.
- Resolved escalated customer issues in a timely manner.
- Monitored phone calls to provide feedback and coaching.
- Scheduled Cashiers
- Set clear expectations and helped employees pursue optimal paths for achieving each target.
Assistant Produce Manager
SpartanNash
Grand Rapids , MI
03.2001 - 06.2008
- Conducted regular inspections of the store's perishables section to ensure it meets health regulations.
- Assisted customers with selecting fresh produce items as needed.
- Created weekly schedules for staff members
- Ensured that departmental standards were met in regards to product freshness, presentation, safety and sanitation guidelines.
- Ordered stock from suppliers according to established purchasing procedures.
- Replenished, rotated and culled displays
- Delegated work to staff, setting priorities and goals.
Skills
- Prioritization
- Hard working
- Planning
- Delegation
- Teamwork
- Responsible
- Problem-solving
- Active listening
Timeline
Property Management Technician
SpartanNash
04.2023 - Current
Pharmacy Technician
SpartanNash
08.2011 - 10.2020
Assistant Customer Service Manager
SpartanNash
01.2008 - 07.2011
Assistant Produce Manager
SpartanNash
03.2001 - 06.2008
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