Energetic and customer-focused professional with 4+ years of experience in case management, customer relations, and project coordination. Skilled at multitasking, problem-solving, and maintaining professionalism in fast-paced environments. Experienced in cash handling, team collaboration, and delivering exceptional guest experiences. Eager to leverage my passion for helping others into a more service-oriented role.
• Managed a high-volume caseload while collaborating with attorneys and medical providers to deliver outstanding service.
• Maintained professionalism and clear communication with clients, paralegals, and attorneys, fostering long-term business relationships.
• Utilized organizational skills to schedule appointments and streamline project workflows.
• Provided exceptional customer service to guests, maintaining an upbeat attitude in a busy event environment.
• Operated cash registers, processed transactions, and ensured accurate cash handling throughout shifts.
• Worked collaboratively with team members to restock inventory and maintain operational readiness.
• Ensured cleanliness and organization of workstations to meet health and safety standards.
• Served as a liaison between clients and attorneys, ensuring clear and professional communication.
• Maintained detailed case files and prepared legal documents with precision and attention to deadlines.
• Gained valuable experience in time management, problem-solving, and multitasking.
Excellent communication and interpersonal skills
Multitasking and time management in high-pressure settings
Proactive teamwork and customer service
Fluent in Spanish (translation and customer interactions)