Summary
Overview
Work History
Education
Skills
Timeline
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Kimberly Ozaine

Hospitality And Customer Service Professional
Salt Lake City,UT

Summary

Energetic and customer-focused professional with 4+ years of experience in case management, customer relations, and project coordination. Skilled at multitasking, problem-solving, and maintaining professionalism in fast-paced environments. Experienced in cash handling, team collaboration, and delivering exceptional guest experiences. Eager to leverage my passion for helping others into a more service-oriented role.

Overview

9
9
years of professional experience

Work History

CASE MANAGER

Injury Care Solutions
04.2016 - Current

• Managed a high-volume caseload while collaborating with attorneys and medical providers to deliver outstanding service.
• Maintained professionalism and clear communication with clients, paralegals, and attorneys, fostering long-term business relationships.
• Utilized organizational skills to schedule appointments and streamline project workflows.

BEER SERVER

Vivint Event Center
03.2019 - 03.2020

• Provided exceptional customer service to guests, maintaining an upbeat attitude in a busy event environment.

• Operated cash registers, processed transactions, and ensured accurate cash handling throughout shifts.

• Worked collaboratively with team members to restock inventory and maintain operational readiness.

• Ensured cleanliness and organization of workstations to meet health and safety standards.

LEGAL ASSISTANT

Cockayne Law
01.2016 - 12.2016

• Served as a liaison between clients and attorneys, ensuring clear and professional communication.

• Maintained detailed case files and prepared legal documents with precision and attention to deadlines.

• Gained valuable experience in time management, problem-solving, and multitasking.

Education

B.S. - Health Promotion & Education

University of Utah
01.2012 - 1 2017

Skills

Excellent communication and interpersonal skills

Multitasking and time management in high-pressure settings

Proactive teamwork and customer service

Fluent in Spanish (translation and customer interactions)

Timeline

BEER SERVER

Vivint Event Center
03.2019 - 03.2020

CASE MANAGER

Injury Care Solutions
04.2016 - Current

LEGAL ASSISTANT

Cockayne Law
01.2016 - 12.2016

B.S. - Health Promotion & Education

University of Utah
01.2012 - 1 2017
Kimberly OzaineHospitality And Customer Service Professional