Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kimberly Pachoud

Cincinnati,OH

Summary

Multiple years of customer service experience, along with patient care experience as well. Offering a positive attitude and an excellent team player. Works best in a collaborative environment.

Overview

7
7
years of professional experience

Work History

Ophthalmology Technician

Cincinnati Eye Institute
07.2025 - Current
  • Assists in patient preparation for ophthalmic examinations and procedures.
  • Operates diagnostic equipment, ensuring proper functionality and hygiene standards.
  • Collaborated effectively with staff members across various departments to ensure seamless delivery of quality patient care services.

Patient Service Representative

The Dermatology Group
07.2023 - 04.2025
  • Assisted patients with appointment scheduling and inquiries, enhancing patient experience and satisfaction.
  • Managed electronic health records to ensure accuracy and timely updates for patient information.
  • Provided support in insurance verification processes, facilitating smooth patient admissions.

Professional House Cleaner

The Cleaning Authority
01.2023 - 07.2023
  • Performed detailed cleaning of residential spaces, ensuring high standards of cleanliness and organization.
  • Utilized a variety of cleaning tools and products to effectively remove dirt and stains from surfaces.
  • Managed time efficiently to complete cleaning tasks within scheduled appointments while maintaining quality.

Server

Buffalo Wild Wings
07.2022 - 01.2023
  • Served food and beverages promptly with focused attention to customer needs.
  • Maintained a clean and orderly dining area for an enjoyable guest experience.
  • Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.

Restaurant Hostess

The Breakfast Club Cafe & Coffee Roastery
10.2021 - 05.2022
  • Greeted and seated guests, ensuring swift and friendly service.
  • Coordinated with waitstaff to facilitate efficient dining experiences during peak hours.
  • Monitored dining room cleanliness, maintaining a welcoming environment for guests.

Lifeguard

Kings Island
06.2021 - 09.2021
  • Supervised pool activities to ensure safety and compliance with regulations.
  • Monitored swimmer behavior, providing assistance and interventions as necessary.
  • Conducted regular safety checks on lifeguard equipment and facility conditions.

Sales Associate

Bath & Body Works
09.2020 - 06.2021
  • Managed inventory levels, ensuring optimal stock availability for customers.
  • Collaborated with team members to improve store layout and merchandising displays.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.

Waitress

Skyline Chili
06.2018 - 09.2020
  • Provided exceptional customer service in fast-paced dining environment.
  • Collaborated with kitchen staff to ensure timely meal preparation and delivery.
  • Maintained cleanliness and organization of dining area for optimal guest experience.

Education

Associate of Arts - Psychology

Sinclair Community College
Dayton, OH
12-2022

Skills

  • HIPPA
  • Medical Terminology
  • Insurance verification
  • Ophthalmic imaging
  • Electronic medical records
  • Appointment scheduling
  • Medical history taking
  • Guest engagement
  • Team collaboration
  • Exceptional customer service

Timeline

Ophthalmology Technician

Cincinnati Eye Institute
07.2025 - Current

Patient Service Representative

The Dermatology Group
07.2023 - 04.2025

Professional House Cleaner

The Cleaning Authority
01.2023 - 07.2023

Server

Buffalo Wild Wings
07.2022 - 01.2023

Restaurant Hostess

The Breakfast Club Cafe & Coffee Roastery
10.2021 - 05.2022

Lifeguard

Kings Island
06.2021 - 09.2021

Sales Associate

Bath & Body Works
09.2020 - 06.2021

Waitress

Skyline Chili
06.2018 - 09.2020

Associate of Arts - Psychology

Sinclair Community College

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