Kimberly Padgett
21937 East Radcliff Circle,CO
Summary
Enthusiastic Staff Coordinator motivated to work with patients, families and care teams efficiently. Friendly, adaptable, and collaborative professional successful devising satisfying solutions to complex problems.
Experienced with coordinating patient care activities, ensuring efficient scheduling and communication. Utilizes strong organizational and multitasking abilities to manage patient needs and administrative tasks smoothly. Knowledge of healthcare protocols and patient management to maintain high standards of care.
Overview
20
20
years of professional experience
Work History
Patient Care Coordinator /Enrollment Rep
Delta Dental of Colorado
11.2023 - 12.2024
- Enhanced patient satisfaction by providing timely and accurate information regarding their health plan benefits.
- Demonstrated exceptional attention to detail when reviewing documentation required for eligibility determination.
- Supported clinic operations by performing various administrative tasks such as filing paperwork, organizing documents, and managing supplies inventory.
- Delivered compassionate support to patients facing difficulties in the enrollment process, helping to alleviate stress and anxiety.
- Collaborated with medical providers to ensure seamless coordination of patient care, resulting in higher retention rates.
- Expedited appointment scheduling for enrolled patients, improving overall healthcare experience.
- Verified patient insurance eligibility and entered patient information into system.
- Processed payments using cash and credit cards, maintaining accurate records of transactions.
- Greeted and assisted patients with check-in procedures.
Receptionist Administrator
H & R Block Tax Advisors
12.2023 - 05.2024
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Expedited daily office tasks such as mail distribution, document scanning, photocopying, and data entry to ensure smooth workflow.
- Handled complaints and questions, and re-directed calls to other team members.
Claims Representative
Good Sam Insurance Agency
07.2022 - 10.2023
- Worked productively in fast-moving work environment to process large volumes of claims.
- Followed up with customers on unresolved issues.
- Improved customer satisfaction by providing timely and accurate information on claim status and resolution.
- Maintained compliance with industry regulations by adhering to established procedures and guidelines in claims handling.
- Developed strong working relationships with clients, adjusters, and other stakeholders in the claims process by maintaining open lines of communication and providing consistent updates on claim status.
- Resubmitted claims after editing or denial to achieve financial targets and reduce outstanding debt.
- Posted payments to accounts and maintained records.
- Verified client information by analyzing existing evidence on file.
- Calculated adjustments, premiums and refunds.
Manager of Operations
University of Denver
06.2017 - 10.2017
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Oversaw facility maintenance activities to ensure optimal performance of equipment and infrastructure elements.
- Identified and resolved unauthorized, unsafe, or ineffective practices.
- Successfully managed budgets, consistently meeting financial targets while maintaining high-quality standards.
- Developed strong relationships with suppliers, resulting in reduced costs and better quality products.
- Managed cross-functional teams for successful project completion and timely delivery.
- Managed daily operations, ensuring smooth workflow and timely completion of tasks.
- Negotiated with suppliers to reduce costs, ensuring budget adherence and improving profit margins.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
Assistant Business Manager
University of Chicago, JACSW
01.2005 - 05.2017
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
- Enhanced department efficiency by streamlining processes and implementing time-saving strategies.
- Designed modern employee recognition program which boosted productivity and improved morale.
- Optimized resource allocation within the department by closely monitoring employee workload distribution and adjusting assignments as necessary.
- Assisted with launching new Dental Clinics with UIC, College of Dentistry.
- Ensured Dentists licensure updates and reporting to government funding agencies of ADA Credentials.
- Managed daily office operations, ensuring smooth workflow and optimal resource utilization.
- Used Oracle ERP Faculty and staff research reporting to create and analyze Faculty FTE time spent statistical data via grant projects.
- Assisted in performance evaluations of employees, providing constructive feedback for professional development of exempt and student staff.
- Created comprehensive Business Continuity Certification to ensure space allocation and business plan to outline business growth strategy and marketing strategies.
Assistant Site Manager
Center for Economic Porgress
09.2015 - 04.2016
- Maintained a safe work environment by implementing strict safety protocols and conducting regular inspections.
- Oversaw daily progress and ensured tasks were completed on schedule, resulting in timely project completion.
- Implemented innovative solutions to overcome project challenges and maintain deadlines without sacrificing quality or safety standards.
- Continuously reviewed processes for areas of improvement opportunities that ultimately led to increased overall operational efficiency at job sites.
- Assisted in the preparation and submission of required permits, licenses, and other necessary documentation for project commencement.
- Interviewed, hired, and trained new workers. Certified Tax preparer professionals assisting with CEP taxwise software registration and certification.
Education
MBA - Business Management
National Louis University
Chicago06-2005
Skills
- Critical thinking skills
- HIPAA compliance
- Appointment scheduling
- Organizational skills
- Patient relations
- Customer service
- Insurance verification
- Proficient in MS Office, ERP Effort Reporting, EPIC
- Payment collection
- Office administration
- Attention to detail
- Patient confidentiality
- Verbal and written communication
Timeline
Receptionist Administrator
H & R Block Tax Advisors
12.2023 - 05.2024
Patient Care Coordinator /Enrollment Rep
Delta Dental of Colorado
11.2023 - 12.2024
Claims Representative
Good Sam Insurance Agency
07.2022 - 10.2023
Manager of Operations
University of Denver
06.2017 - 10.2017
Assistant Site Manager
Center for Economic Porgress
09.2015 - 04.2016
Assistant Business Manager
University of Chicago, JACSW
01.2005 - 05.2017
MBA - Business Management
National Louis University
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