Kimberly Padilla
Lorain
Summary
Leader with a proven track record at previous employments for enhancing operational efficiency and profitability. Excelled in fast-paced environments, demonstrating exceptional skills in Microsoft Excel and effective communication. Leveraged expertise in food safety and customer service to significantly improve client satisfaction and team performance. Motivated individual with exceptional customer service, problem solving and communication skills. Adept at developing relationships with customers, colleagues, and management. Experienced in managing multi-line phone systems, greeting guests, and organization. Experienced in account receivable and patient fund accounts.
Overview
6
6
years of professional experience
Work History
Front Desk Medical Receptionist
Communicare
11.2023 - Current
- Greeted and welcomed visitors in a professional manner while managing multiple tasks simultaneously
- Processed payments received from customers via cash or credit card transactions accurately and efficiently
- Maintained an organized front desk area, ensuring all forms were up to date and available for visitors
- Managed incoming calls, directing them to appropriate staff members or taking detailed messages as necessary
- Performed data entry and administrative duties such as filing, scanning documents, updating databases
- Handled multi-line phone system and promptly transferred calls
- Updated client contact information regularly in order to keep accurate records of communications sent out
- Assisted with completion of forms or sign-in procedures
- Answered questions about company location and hours of operation
- Entered data into company software system.
- Enhanced patient satisfaction by consistently providing friendly and efficient service at the front desk.
Customer Service Associate
Walmart
07.2022 - 09.2023
- Supported customer service goals and enhanced relations through friendly, knowledgeable and positive communication
- Lifted up to 100lbs of merchandise daily
- Processed customer orders accurately and efficiently
- Provided information about products and services available to customers
- Assisted customers with returns, exchanges, refunds, and other transactions as needed
- Tracked inventory levels of popular items to ensure availability for customers' orders
- Performed additional duties as assigned by management team.
- Collaborated with team members to achieve monthly targets and optimize workflow efficiency.
- Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback.
General Manager
Burger King
03.2018 - 07.2022
- Office experience
- Fast paced environment
- Cash handling, pos systems, inventory counts, leading multiple employees, Using Microsoft applications such as Outlook, Excell, Powerpoint, Word and Sheets
- Using importing systems such as RTI and SICOM
- Ordering trucks, completing invoices, making projections for monthly and weekly schedules for crew and management's
- Profit and Loss sheets, entering and importing Payroll for all employees
- Food safety
- FIFO
- Entering deposits for shift closes
- Attending meetings daily through Zoom, presenting Powerpoint slideshows for outcomes in my store.
Education
High school diploma -
Lorain High School
06.2017
Skills
- ServSafe
- Front Desk Receptionist
- Payroll
- Profit & Loss
- POS,RTI,SICOM Systems
- Customer Service
- Typing60WPM
- Cash/Credit/Check Handling
- Multi-Line Phone System
- General Management
- Office Experience
- Assisted Living
- Account Recievable
- Microsoft Applications
- Data Entry
- Computer Skills
- P/F Accounts
- Multi-Screen desktop
- Documenting
- Payment Collection
- Patient fund account
- Problem solving
- Goal setting
- Motivation
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Full TimeLocation Preference
RemoteImportant To Me
Work-life balanceCareer advancementHealthcare benefits401k matchFlexible work hoursWork from home optionCertification
Servsafe
Timeline
Front Desk Medical Receptionist
Communicare
11.2023 - Current
Customer Service Associate
Walmart
07.2022 - 09.2023
General Manager
Burger King
03.2018 - 07.2022
High school diploma -
Lorain High School
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