Kimberly Palmer
Endicott
Summary
Sales Management Professional with substantial experience in driving revenue growth and optimizing sales strategies. Proven ability to lead teams, foster collaboration, and adapt to evolving market demands. Skilled in client relationship management, negotiation, and strategic planning. Dependable and goal-oriented, consistently delivering impactful results.
Overview
17
17
years of professional experience
Work History
Senior Sales Manager
Ergobaby
09.2022 - Current
- Grew Ergobaby's Amazon US sales 84%
- Grew Ergobaby's Amazon Canada sales 132%
- Oversee Amazon business operations for Ergobaby (1P) and Tula/Belly Bandit (3P), driving sales growth while ensuring full compliance with Amazon policies and marketplace standards.
- Developed and executed growth strategies for Amazon channels, driving YoY sales growth through optimized listings, promotions, and new product launches.
- Spearheaded PDP optimization initiatives by aligning with marketing to deliver Ergobaby’s first B+ infographics and Brandstory, setting a new standard for all internal product content and digital branding. Along with SEO-driven keyword strategies to improve organic search ranking and conversion rates.
- Monitored account health and KPIs, proactively resolving issues to maintain top account status.
- Negotiated vendor terms and promotional programs with Amazon.
- Collaborated with cross-functional teams to align marketing efforts with sales objectives, optimizing campaign effectiveness.
Senior Key Account Manager
Ergobaby
03.2020 - 09.2022
- Managed Amazon and buybuyBABY in both US and Canada
- Spearheaded negotiations, achieving favorable terms that increased profitability.
- Developed strategic account plans to enhance client relationships and drive revenue growth.
- Analyzed market trends and competitive landscape to identify new business opportunities and inform sales strategies.
Key Account Manager
Ergobaby
03.2017 - 03.2020
- Develop account strategies & oversee sales of six accounts, including buybuyBABY, Nordstrom, Bloomingdales, Saks.
- Manage exclusive item launch including training plan, Marketing packages, GWP & Aisle Feature
- Secured first ever Zulily Exclusive Carrier
Senior Account Manager
Ergobaby
05.2013 - 02.2017
- Successfully grew Ergobaby business from 2012 to 2015; 319% for Ergobaby and 18% for Orbit Baby
- Specifically delivered buybuyBABY sales growth of 266% for Ergobaby and 28% for Orbit Baby
- Repaired account relationships at buybuyBABY Chelsea where I have secured and helped execute both Ergo & Orbit Baby’s first floor and window space in the store
- Secured all door launches at buybuyBABY for Ergobaby’s two new channel items; nursing pillow and swaddler
- Create and negotiate all closeout strategies through flash sale accounts; liquidated 16,000 units in 2016
- Opened SAKs online
Pastry Cook
ABC Kitchen
02.2012 - 05.2013
- Responsible for preparation, production and service required from the pastry program
- Integral part of the pastry team by successfully managing inventory for an average 400+ covers a night
- Managed nightly in house inventory for pastry and break down of pastry station
Account Manager
Bugaboo North America
12.2008 - 08.2011
- Produced total sales of $1.8 million for fiscal year 2010; a 7% increase vs. 2009
- Consistently exceeded revenue budgets for both 2009 and 2010; +37% and +3% respectively within the Mid-Atlantic region
- Successfully transitioned client relationships in New Jersey for 2010; delivered an 11% increase in total sales within the state
- Prospected new accounts, built positive relationships, increased overall revenues, and inspired retailers about current and upcoming Bugaboo products
- Effectively influenced accounts through direct interface and involvement across multiple points within their organization; routinely volunteered to assist with client promotional events
Retail Specialist
Bugaboo North America
06.2008 - 12.2008
- Traveled throughout the United States to educate, train and merchandise both National and Specialty Accounts
- Conducted product analysis and comparisons with competition and new products launching to market
Education
Diploma - Pastry and Baking Arts
The Institute of Culinary Education (ICE)
New York, NY04.2012
Bachelor of Arts Degree - Communications Studies, Public Relations and Advertising, Management
SUNY Cortland
Cortland, NY05.2008
Skills
- Rapport and relationship building
- Negotiation expertise
- Performance tracking and evaluations
- Sales presentations
- Competitor analysis
- Account development
Timeline
Senior Sales Manager
Ergobaby
09.2022 - Current
Senior Key Account Manager
Ergobaby
03.2020 - 09.2022
Key Account Manager
Ergobaby
03.2017 - 03.2020
Senior Account Manager
Ergobaby
05.2013 - 02.2017
Pastry Cook
ABC Kitchen
02.2012 - 05.2013
Account Manager
Bugaboo North America
12.2008 - 08.2011
Retail Specialist
Bugaboo North America
06.2008 - 12.2008
Bachelor of Arts Degree - Communications Studies, Public Relations and Advertising, Management
SUNY Cortland
Diploma - Pastry and Baking Arts
The Institute of Culinary Education (ICE)
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