Kimberly Parker
Mystic
Summary
People-centric professional with a background in Human Resources who is intentionally pivoting into social media and digital marketing—where communication, creativity, and connection intersect. Known for empathetic messaging, community engagement, and trend awareness, with hands-on experience supporting digital platforms and audience interactions. Seeking an entry-level social media role to grow, contribute, and build authentic online communities aligned with brand values.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Human Resources Manager
Columbia Aircraft
11.2022 - Current
- Manage full HR operations including payroll, benefits, leave administration, compliance, and employee relations for a multi-state workforce.
- Serve as the primary point of contact for employees, leaders, vendors, medical providers, and external agencies, delivering calm, clear, and empathetic communication in complex or sensitive situations.
- Resolve high-volume inquiries and escalations while maintaining professionalism, consistency, and a people-first approach.
- Balance multiple systems and workflows simultaneously, ensuring accuracy while meeting time-sensitive needs.
- Identify recurring employee experience trends and partner cross-functionally to recommend and implement process improvements.
- Maintain high standards for written communication, documentation, and confidentiality across all correspondence.
- Managed social media accounts, increasing online presence and community support.
- Supported marketing efforts by promoting the establishment on social media platforms.
- Published content to website and social media accounts.
Social Media & Digital Engagement Specialist
GP Strategies
11.2021 - 11.2022
- Served as a digital point of contact for a large, highly technical workforce, providing real-time written support across internal digital platforms.
- Managed high volumes of inbound digital inquiries, adapting tone and messaging to meet individual needs while maintaining a consistent brand voice.
- Created clear, engaging digital content including step-by-step guides, announcements, system updates, and support responses to improve user experience.
- Monitored engagement trends, common questions, and recurring challenges, sharing insights with leadership and cross-functional partners.
- Troubleshot access issues, workflow disruptions, and platform challenges, turning frustration into positive, solution-driven experiences.
- Collaborated with HR, IT, training, and leadership teams to streamline digital communication processes and improve engagement outcomes.
- Supported rollout communications and testing for new platforms, tools, and workflows to ensure smooth adoption and positive user sentiment
Human Resources Generalist
Fairview
11.2019 - 11.2021
- Managed full-cycle payroll processing for a multi-shift healthcare workforce, ensuring accurate hours, OT calculations, wage adjustments, shift differentials, garnishments, and benefit deductions across all departments.
- Oversaw all state and federal HR compliance audits, including CT Department of Public Health (DPH), Department of Labor (DOL), wage audits, personnel file audits, and healthcare-specific regulatory reviews; ensured 100% audit readiness and documentation accuracy.
- Coordinated employee FMLA, ADA, workers’ compensation, and personal leave cases, managing medical documentation, tracking leave timelines, maintaining compliance files, and supporting return-to-work processes in a clinical environment.
- Served as the primary HR contact for employee relations issues, conducting investigations, documenting findings, and advising leadership on corrective actions while mitigating organizational risk.
- Administered comprehensive benefits programs including medical, dental, vision, retirement, and voluntary plans; managed open enrollment, vendor communication, and employee education to promote understanding and utilization.
- Supported recruiting and on-boarding for clinical and non-clinical roles, including background checks, credential verification, pre-employment requirements, and orientation compliance.
- Ensured accurate HRIS data maintenance, personnel file compliance, training records, and mandatory healthcare documentation in line with state and federal regulations.
- Led employee communication, engagement activities, policy interpretation, and retention initiatives tailored to the demands of a healthcare workforce.
- Collaborated with finance and nursing leadership to ensure staffing levels, scheduling accuracy, and payroll alignment in a 24/7 care environment.
- Streamlined HR processes, implemented more efficient documentation workflows, and improved audit preparedness, reducing compliance risk and increasing operational accuracy.
Human Resources Generalist (Hybrid)
Revolution Foods
05.2016 - 11.2018
- Supported a multi-site workforce by handling a wide range of HR operations including employee relations, leave coordination, on-boarding, policy interpretation, and compliance with federal and state employment laws.
- Served as the primary HR contact for employees and managers, addressing workplace concerns, clarifying policies, and resolving issues with empathy, consistency, and fairness.
- Conducted investigations into employee complaints, attendance issues, conduct violations, and discrimination concerns; documented findings and partnered with leadership on appropriate outcomes.
- Administered and tracked employee leaves including FMLA, intermittent leave, personal leaves, and workers’ compensation, coordinating with employees, managers, and third-party adjusters to ensure accurate documentation and timely processing.
- Led full-cycle recruiting for high-volume operational roles—posting requisitions, screening applicants, coordinating interviews, extending offers, and overseeing on-boarding and orientation for new hires.
- Partnered with operations leadership to identify staffing gaps, forecast workforce needs, and implement hiring strategies to support peak production periods.
- Facilitated new-hire training, safety program compliance, and policy education to ensure readiness and alignment with company expectations.
- Supported performance management by guiding managers through coaching conversations, documentation of performance issues, and corrective action plans.
- Ensured consistent application of company policies across all levels of the workforce, reducing risk and maintaining a legally compliant work environment.
- Maintained personnel records, updated HRIS data, and generated routine HR reports to support leadership decision-making and compliance audits.
- Promoted employee engagement through recognition activities, culture initiatives, and communication efforts that strengthened retention and team cohesion.
Program Coordinator
Boston Children’s Hospital
01.2013 - 05.2016
- Coordinated daily operations for a high-volume pediatric specialty program, ensuring efficient scheduling, provider coverage, and patient flow across multiple disciplines.
- Managed EPIC scheduling, referrals, documentation, and insurance requirements, ensuring accuracy and compliance with hospital, state, and federal standards.
- Served as the primary communication bridge between physicians, nurses, patients, and families—delivering clear, compassionate support during complex or sensitive medical situations.
- Oversaw medical documentation workflows, ensuring timely submission of records, proper coding, and compliance with HIPAA and hospital guidelines.
- Coordinated with outside hospitals, primary care providers, insurance carriers, and internal departments to facilitate continuity of care and reduce delays in treatment.
- Identified inefficiencies and implemented process improvements that reduced scheduling errors, improved patient satisfaction, and increased operational efficiency.
- Trained new administrative and clinical staff on departmental procedures, EPIC workflows, referral management, and documentation standards.
- Maintained data accuracy and prepared reports to support departmental leadership in decision-making, workflow optimization, and compliance monitoring.
Education
A.S. - General Sciences
Three Rivers Community College
01.2012
Bachelor of Arts - Marketing
Western Governor's University
Salt Lake City, UT06-2027
Skills
- Paycor
- ADP
- Paylocity
- EPIC
- Cornerstone LMS
- MS Office
- Google Workspace
- UKG
- FMLA
- Benefits
- HRIS Optimization
- PFML & ADA Leave Administration
- Multi-State Compliance
- Empathetic Communication
- Workers’ Compensation
- Return-to-Work Coordination
- Payroll Processing
- Employee Relations
- Meta Business Suite
- Facebook Page Manager
- Linkedin Page Analytics
- Instagram Insights
- Tiktok Business Center
- Sprinklr
Certification
Certified Payroll Professional (CPP)
Languages
French
Limited Working
Interests
- Pilates
- Yoga
- Community Cleanup
- Youth Development Programs
- Surfing
- Hiking
Timeline
Human Resources Manager
Columbia Aircraft
11.2022 - Current
Social Media & Digital Engagement Specialist
GP Strategies
11.2021 - 11.2022
Human Resources Generalist
Fairview
11.2019 - 11.2021
Human Resources Generalist (Hybrid)
Revolution Foods
05.2016 - 11.2018
Program Coordinator
Boston Children’s Hospital
01.2013 - 05.2016
A.S. - General Sciences
Three Rivers Community College
Bachelor of Arts - Marketing
Western Governor's University
Systems And Tools
- Paycor
- ADP
- Paylocity
- EPIC
- Cornerstone LMS
- MS Office
- Google Workspace
- UKG
Personal Information
Title: HR MANAGER