Kimberly Parnell
Customer Service
Frisco,TX
Summary
Motivated young woman with an engaging personality and flexible approach. Upbeat, friendly, and always willing to lend a hand. Adaptable to learning new procedures, policies, requirements, and expectations. Skilled in anticipating customer needs, addressing complaints and resolving issues in a timely manner. Maintain focus and a positive attitude in stressful situations and high-volume environments. Willingness to take on added responsibilities to meet team goals.
Overview
2
2
years of professional experience
4
4
years of post-secondary education
Work History
Server
Traildust Steakhouse
Sanger, TX
05.2022 - 10.2023
- Explained menu items and suggested appropriate options for food allergy concerns.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Bussed and reset tables to keep dining room and work areas clean.
- Used slow periods to restock supplies, condiments, salad bar. Prepare the next shift for success.
- Promptly catered to all of my guest's needs and wants.
- Processed and collected payment from my guest's and ensured everything went smoothly.
Front Desk Receptionist
Hope Springs Veterinary Hospital
Chesapeake, VA
11.2022 - 01.2023
- Greeted our guests at the front desk and engaged in pleasant conversations while managing to check-in the patient.
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Confirmed important personal and payment information for compliance with security and payment card industry standards.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Created and completed multiple patient records with accurate and up to date information regarding both the owner and the patient.
Cashier
Pitstop
Sanger, TX
10.2021 - 04.2022
- Addressed customer needs and made product recommendations to increase sales.
- Answered questions about store policies and addressed customer concerns.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Worked flexible schedule and extra shifts to meet business needs.
- Built relationships with customers to encourage repeat business.
- Tallied cash drawer at beginning and end of each work shift.
Education
High School Diploma -
Ocean Lakes High School
Virginia Beach, VA 09.2011 - 06.2015
Skills
Office administration
Telephone etiquette
Word processing
Social perceptiveness
Filing
Office organization
Skilled in Microsoft
Cash Handling
Verbal and written communication
Food sales and promotion
Hospitality service expertise
Sales expertise
Timeline
Front Desk Receptionist
Hope Springs Veterinary Hospital
11.2022 - 01.2023
Server
Traildust Steakhouse
05.2022 - 10.2023
Cashier
Pitstop
10.2021 - 04.2022
High School Diploma -
Ocean Lakes High School
09.2011 - 06.2015