Kimberly Parnell
Customer Service
Frisco,TX
Summary
Motivated young woman with an engaging personality and flexible approach. Upbeat, friendly, and always willing to lend a hand. Adaptable to learning new procedures, policies, requirements, and expectations. Skilled in anticipating customer needs, addressing complaints and resolving issues in a timely manner. Maintain focus and a positive attitude in stressful situations and high-volume environments. Willingness to take on added responsibilities to meet team goals.
Overview
2
2
years of professional experience
4
4
years of post-secondary education
Work History
Server
Traildust Steakhouse
Sanger, TX
05.2022 - 10.2023
- Explained menu items and suggested appropriate options for food allergy concerns.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Bussed and reset tables to keep dining room and work areas clean.
- Used slow periods to restock supplies, condiments, salad bar. Prepare the next shift for success.
- Promptly catered to all of my guest's needs and wants.
- Processed and collected payment from my guest's and ensured everything went smoothly.
Front Desk Receptionist
Hope Springs Veterinary Hospital
Chesapeake, VA
11.2022 - 01.2023
- Greeted our guests at the front desk and engaged in pleasant conversations while managing to check-in the patient.
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Confirmed important personal and payment information for compliance with security and payment card industry standards.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Created and completed multiple patient records with accurate and up to date information regarding both the owner and the patient.
Cashier
Pitstop
Sanger, TX
10.2021 - 04.2022
- Addressed customer needs and made product recommendations to increase sales.
- Answered questions about store policies and addressed customer concerns.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Worked flexible schedule and extra shifts to meet business needs.
- Built relationships with customers to encourage repeat business.
- Tallied cash drawer at beginning and end of each work shift.
Education
High School Diploma -
Ocean Lakes High School
Virginia Beach, VA 09.2011 - 06.2015
Skills
Office administration
undefinedTimeline
Front Desk Receptionist
Hope Springs Veterinary Hospital
11.2022 - 01.2023
Server
Traildust Steakhouse
05.2022 - 10.2023
Cashier
Pitstop
10.2021 - 04.2022
High School Diploma -
Ocean Lakes High School
09.2011 - 06.2015
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