Kimberly Parra

· Answered incoming calls.

· Determined type of appointment needed, determined appointment availability and scheduled appointments.

· Prioritized member's needs and offered alternatives to member when appropriate.

· Determined if calls are urgent or emergent and referred to RNs as appropriate following established guidelines/protocols.

· Composed messages to providers or other medical staff based on member’s requests.

· Scheduled, rescheduled and/or verified appointments.

· Verified and updated member demographics.

· Ensured current schedules are accurate, makes authorized changes as appropriate.

· Verified members' benefits, notifies member of applicable cost share and updates patients' demographics information to include all patient registration and billing information.

· Directs patients to waiting areas. Obtains relevant information to determine priority appointment time/date, confirms appointment changes due to cancellations and notifies patients of available alternate times, schedules/registers for follow up appointments, tests and procedures.

· Distributed questionnaires, various medical/authorization/insurance forms, patient communication materials, and completes statistical reports as requested.

· Provided telephone reception for designated area by screening and referring incoming calls to appropriate staff; takes and relays messages; gives out general or procedural information.