Hi, I’m
Kimberly Parra
Minneapolis,MN
Summary
Dedicated and passionate professional with a proven track record of success in team and peer leadership, retention of customer base and customer Service. Organized and dependable candidate successful at managing multiple priorities with a positive attitude.
Overview
13
years of professional experience
Work History
IKEA
Cashier Team Lead
04.2022 - Current
Job overview
- Enhanced customer satisfaction by efficiently processing transactions and addressing inquiries.
- Streamlined cashier operations for improved productivity and reduced wait times.
- Managed cash registers, ensuring accurate accounting and reducing discrepancies in daily reports.
- Mentored junior cashiers with comprehensive training and ongoing guidance, boosting team performance.
- Resolved customer complaints professionally, maintaining a positive brand image and fostering customer retention.
- Maintained clean and inviting checkout area, contributing to an enjoyable shopping experience for customers.
- Scheduled breaks for team members, promoting a fair work environment while maximizing coverage during peak hours.
- Provided backup support during high traffic periods by stepping into cashier roles when necessary.
- Coordinated with other departments to address cross-functional concerns and improve overall store operations efficiency.
- Lifted up to 80 pounds at once and used forklift to move heavier loads.
Colonial Market
Supervisor of Operations
01.2016 - 03.2022
Job overview
- Enhanced operational efficiency by streamlining processes and implementing best practices.
- Achieved high levels of customer satisfaction with consistent attention to detail and effective communication skills.
- Coordinated cross-functional teams, ensuring successful completion of projects and meeting deadlines.
- Ensured compliance with company policies, industry regulations, and safety standards in daily operations.
- Oversaw inventory management, maintaining optimal stock levels while minimizing waste and excess costs.
- Developed and implemented training programs for new hires, improving overall team productivity and performance.
- Managed scheduling and workload distribution, maximizing productivity without overwhelming team members or compromising quality of work.
- Resolved conflicts between employees swiftly and professionally, maintaining a harmonious workplace atmosphere conducive to collaboration.
- Participated in recruitment efforts, interviewing potential candidates to ensure they were a good fit for company culture and possessed necessary skills for success on job.
- Proactively identified potential problems before they escalated, addressing them swiftly and effectively to minimize negative impact on daily operations.
Self Employed
Computer Engineer
02.2011 - Current
Job overview
- .Reduced downtime for clients through proactive identification and resolution of network issues.
- Boosted customer satisfaction with timely and efficient troubleshooting of computer problems.
- Enhanced system performance by diagnosing and resolving hardware and software issues.
- Reduced downtime for clients through proactive identification and resolution of network issues.
- Optimized system functionality by performing routine software updates and hardware upgrades.
- Managed customer expectations effectively through clear communication of issue resolution timelines, fostering trust in the service provided.
Education
Unidad Académica Preparatoria 6Eulogio Parra Maldonado S/N, Amado Nervo, 63940 Ix
High School Diploma
06.1989
Tecnológico Nacional De México Campus “Tepic”Nayarit Mexico
Bachelor of Science from Computer Systems Engineering
06.1994
Skills
- Bilingual fluency- English (Advanced-Native (Spanish -Advanced Native)
- Team Lead experience
- Customer Relations
- Quality Assurance
- Supply Management
- Management Collaboration
- Performance monitoring
- Conflict resolution
- Organizational skills
- Team leadership and Interpersonal skills
- Conflict Resolution/ Problem Solving
- Customer Relationship Management
Timeline
Cashier Team Lead
IKEA
04.2022 - Current
Supervisor of Operations
Colonial Market
01.2016 - 03.2022
Computer Engineer
Self Employed
02.2011 - Current
Unidad Académica Preparatoria 6
High School Diploma
Tecnológico Nacional De México Campus “Tepic”
Bachelor of Science from Computer Systems Engineering
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