Kimberly Parsons
Galloway
Summary
Dynamic Commercial Energy Broker with a proven track record at Consumer Energy Solutions, Inc., excelling in contract negotiation and market analysis. Expert in energy pricing strategies, I foster strong client relationships while delivering tailored solutions. Recognized for enhancing customer satisfaction and achieving significant cost savings through data-driven recommendations.
Overview
22
22
years of professional experience
Work History
Commercial Energy Broker
Consumer Energy Solutions, Inc.
Clearwater
02.2018 - 12.2020
- Conducted market research to identify energy pricing trends and consumer needs.
- Assisted clients in selecting appropriate energy plans tailored to their requirements.
- Facilitated communication between executives and energy suppliers for contract negotiations.
- Maintained relationships with decision makers to secure renewal contracts.
- Cold called over 200 businesses per day, for potential energy contracts.
- Calculated price drops and increases for current and new commercial accounts; ensuring they always had best price available.
- Handled multiple accounts for large companies; i.e. Newspapers, Hospitals, Chain Restaurants (Domino's Pizza)
- Analyzed customer data to recommend cost-saving energy solutions.
- Educated clients on energy efficiency practices and available programs.
- Developed presentations to explain complex energy options clearly to clients.
- Efficiently kept client files and accounts organized and easy to find.
- Managed client inquiries and provided timely support throughout the brokerage process.
- Responded promptly to customer inquiries regarding their electricity or natural gas accounts.
- Monitored changes in the energy markets and kept up-to-date on industry trends.
- Negotiated contracts with electricity and natural gas providers on behalf of clients.
- Tracked progress against goals set forth in long-term agreements with suppliers; identified discrepancies when necessary.
Medical Billing Specialist
Eximia Health
Largo
01.2017 - 02.2018
- Processed medical claims using advanced billing software for accuracy.
- Contacted insurance providers to verify insurance information and obtain billing authorization.
- Complied with HIPAA regulations while managing confidential patient information.
- Posted charges, payments and adjustments.
- Completed appeals and filed and submitted claims.
- Analyzed rejected claims and corrected errors as necessary before resubmitting them for payment.
- Coordinated payment plans for patients while ensuring compliance with policies.
- Collaborated with insurance companies to verify coverage and expedite claims processing.
Waitress
Olive Garden Restaurant
Mays Landing
10.2011 - 05.2017
- Delivered exceptional customer service in a high-pressure dining environment.
- Assisted guests with menu selections and addressed ingredient inquiries.
- Efficiently served food and beverages to maintain timely service.
- Ensured cleanliness and organization of dining area throughout shifts.
- Coordinated meal preparation and timing with kitchen staff for optimal service.
- Accurately processed customer payments using point-of-sale system.
Server/Head Bartender
Chili's Restaurant
Mays Landing
06.1999 - 01.2004
- Provided excellent customer service in fast-paced dining environment.
- Maintained cleanliness and organization of dining and service areas.
- Processed customer orders accurately and efficiently using point-of-sale system.
- Handled customer inquiries and resolved issues promptly and professionally.
- Upsold menu items to enhance guest dining experience and satisfaction.
- Managed cash handling processes at the end of each shift securely.
- Provided excellent customer service to ensure satisfaction.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
- Took orders from customers accurately and in a timely manner.
- Mixed and served beverages according to customer preferences and established recipes.
Education
Bachelor of Arts - Psychology
Stockton University
Absecon, NJ05-2012
Psychology/Criminal Justice
Rutgers University
New Brunswick, NJPsychology/Law
Atlantic Cape Community College
Mays Landing, NJSkills
- Market and data analysis
- Contract negotiation and management
- Energy pricing strategies
- Customer relationship management
- Mixology techniques
- Point-of-sale operations
- Customer service excellence
- Inventory management
- Bar equipment maintenance
Affiliations
- Painting
- Reading
- Yoga/Meditation
- Being in Nature/Beach
Timeline
Commercial Energy Broker
Consumer Energy Solutions, Inc.
02.2018 - 12.2020
Medical Billing Specialist
Eximia Health
01.2017 - 02.2018
Waitress
Olive Garden Restaurant
10.2011 - 05.2017
Server/Head Bartender
Chili's Restaurant
06.1999 - 01.2004
Bachelor of Arts - Psychology
Stockton University
Psychology/Criminal Justice
Rutgers University
Psychology/Law
Atlantic Cape Community College
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