Kimberly Parten

Winn Dixie

Selma, AL

02.2013 - Current

Coordinated shift assignments to ensure adequate coverage by analyzing workload patterns and anticipating changes.
Maintained expertise in company products and services to efficiently address complaints.
Resolved employee conflicts and implemented effective solutions.
Conducted interviews with potential hires and offered feedback to HR on selection.
Analyzed customer feedback to pinpoint opportunities for enhancing service procedures.
Conducted training and offered staff development opportunities to decrease process lags.
Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Provided exceptional customer service to ensure customer satisfaction.
Analyzed business performance data and forecasted business results for upper management.
Upheld quality control policies and procedures to increase customer satisfaction.
Reviewed completed work to verify consistency, quality, and conformance.
Led team engagement to assist cross-functional departments and achieve goals.
Evaluated employee job performance and motivated staff to improve productivity.
Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.