Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kimberly Pate

Soldotna,AK

Summary

Highly skilled and enthusiastic professional with more than 20+ years of experience managing operations in patient-centric medical offices. Successfully oversee human resources, budgeting, supply management and patient services. Develop and lead productive and efficient office staff. Contribute to high-volume medical practices by providing exceptional customer service.

Overview

17
17
years of professional experience

Work History

Veterinary Hospital Manager

On Point Animal Hosptial
08.2020 - 03.2023
  • Improved patient care by implementing efficient scheduling and appointment systems for veterinary staff.
  • Enhanced team communication by conducting regular staff meetings and providing clear expectations for daily tasks.
  • Streamlined inventory management for cost-effective ordering, maintaining an organized supply room and reducing waste.
  • Increased client satisfaction with compassionate care, timely follow-ups, and thorough explanations of treatment plans.
  • Managed financial aspects of the hospital, including budget planning, expense tracking, and ensuring proper billing procedures were followed.
  • Maintained a safe work environment by enforcing strict adherence to safety protocols and regularly updating essential equipment.
  • Contributed to employee retention through effective hiring practices, ongoing training programs, and fostering a positive workplace culture.
  • Optimized workflow efficiency with strategic delegation of tasks based on individual skillsets and strengths within the team.
  • Resolved customer complaints professionally and efficiently while promoting a satisfactory outcome for both parties involved.
  • Provided consistent leadership and direction; fostering an environment of teamwork, collaboration, and open communication among staff members.

Veterinary Receptionist

VCA_ Sanibel
01.2019 - 10.2019
  • Enhanced client satisfaction by efficiently scheduling appointments and managing patient records.
  • Streamlined office operations for increased efficiency by organizing files and maintaining a clean reception area.
  • Boosted clinic revenue with accurate billing and invoicing procedures.
  • Improved client retention by providing exceptional customer service to pet owners in person and over the phone.
  • Assisted veterinarians in providing timely care to patients through effective communication and coordination of services.
  • Supported veterinary team with efficient management of supplies, ensuring all necessary materials were available for procedures.
  • Facilitated smooth daily operations by answering incoming calls, directing inquiries, and taking messages for veterinarians as needed.
  • Coordinated patient scheduling, check-in, check-out and payments for billing.
  • Managed multi-line phone system and pleasantly greeted patients.

Veterinary Technician

Eastern Carolina Veterinary Referral
10.2017 - 02.2019
  • Improved patient care by assisting veterinarians in diagnosing and treating animals.
  • Enhanced client satisfaction by providing compassionate care for pets during their appointments.
  • Reduced errors in diagnostic testing by maintaining up-to-date knowledge on veterinary practices and techniques.
  • Streamlined workflow, ensuring accurate record-keeping and timely communication with clients regarding treatment plans.
  • Administered medications and vaccinations to animals under the supervision of a veterinarian, ensuring proper dosage and administration techniques.
  • Conducted diagnostic tests such as blood work, x-rays, and ultrasounds to aid in accurate diagnosis and treatment planning.
  • Assisted in surgical procedures, ensuring a sterile environment and properly handing instruments to the veterinarian as needed.
  • Maintained clean examination rooms, equipment, and kennels to ensure a safe and sanitary environment for both patients and staff members.
  • Handled challenging behavior from stressed or anxious animals using calming techniques learned through continuous professional development courses.
  • Monitored post-operative recovery processes for surgical patients closely to detect any complications early enough for prompt intervention.
  • Provided thorough discharge instructions to clients following appointments or surgical procedures, ensuring clear understanding of medications, aftercare steps, and follow-up recommendations.
  • Restrained animals to protect veterinarians from potential harm.
  • Administered medications to animals in treatment and documented changes in condition.
  • Prepared surgical instrument packs and drapes for use in sterile environments by processing in autoclave.
  • Collected patient biopsies and blood samples for laboratory analysis.
  • Triaged incoming patients to determine treatment needs and urgency of care.

Veterinary Technician/Lead Technician

Ark Animal Hospital
03.2015 - 09.2017
  • Improved patient care by assisting veterinarians in diagnosing and treating animals.
  • Enhanced client satisfaction by providing compassionate care for pets during their appointments.
  • Reduced errors in diagnostic testing by maintaining up-to-date knowledge on veterinary practices and techniques.
  • Streamlined workflow, ensuring accurate record-keeping and timely communication with clients regarding treatment plans.
  • Assisted in surgical procedures, ensuring a sterile environment and properly handing instruments to the veterinarian as needed.
  • Conducted diagnostic tests such as blood work, x-rays, and ultrasounds to aid in accurate diagnosis and treatment planning.
  • Administered medications and vaccinations to animals under the supervision of a veterinarian, ensuring proper dosage and administration techniques.
  • Collaborated with fellow technicians to create efficient workflows that streamlined daily tasks within the clinic setting.
  • Staff scheduling
  • Monitored post-operative recovery processes for surgical patients closely to detect any complications early enough for prompt intervention.
  • Handled challenging behavior from stressed or anxious animals using calming techniques learned through continuous professional development courses.
  • Performed dental cleanings and extractions under the supervision of a veterinarian, promoting improved oral health for patients.
  • Provided care for animals before surgeries, administering anesthetics as necessary for overall comfort and health.

Veterinary Hospital Manager

Carolina Veterinary Specialists And Animal Emergency
06.2006 - 02.2015
  • Improved patient care by implementing efficient scheduling and appointment systems for veterinary staff.
  • Enhanced team communication by conducting regular staff meetings and providing clear expectations for daily tasks.
  • Streamlined inventory management for cost-effective ordering, maintaining an organized supply room and reducing waste.
  • Managed financial aspects of the hospital, including budget planning, expense tracking, and ensuring proper billing procedures were followed.
  • Maintained a safe work environment by enforcing strict adherence to safety protocols and regularly updating essential equipment.
  • Resolved customer complaints professionally and efficiently while promoting a satisfactory outcome for both parties involved.
  • Maximized available space within the hospital; utilizing creative solutions for storage organization while maintaining a comfortable environment for patients.
  • Provided consistent leadership and direction; fostering an environment of teamwork, collaboration, and open communication among staff members.
  • Adapted hospital protocols in response to industry changes and emerging trends; ensuring the facility remained at the forefront of veterinary care standards.
  • Established and maintained effective communication with staff, physicians and community organizations to promote high quality patient care.
  • Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees.

Education

Buford High School
Lancaster, SC
1992

Skills

  • Performance Evaluations
  • Employee Training
  • Veterinary Knowledge
  • Delegation Abilities
  • Budget Planning
  • Recruitment and hiring
  • Staff Evaluation
  • Critical Thinking
  • Employee Performance Evaluations
  • Maintaining company budget
  • DEA control drug record keeping
  • Facility Maintenance
  • Scheduling Coordination

Timeline

Veterinary Hospital Manager

On Point Animal Hosptial
08.2020 - 03.2023

Veterinary Receptionist

VCA_ Sanibel
01.2019 - 10.2019

Veterinary Technician

Eastern Carolina Veterinary Referral
10.2017 - 02.2019

Veterinary Technician/Lead Technician

Ark Animal Hospital
03.2015 - 09.2017

Veterinary Hospital Manager

Carolina Veterinary Specialists And Animal Emergency
06.2006 - 02.2015

Buford High School

Similar Profiles

CREATE PROFILE
Kimberly Pate