Summary
Overview
Work History
Education
Skills
Timeline
Generic

Daphney Jean-Jacques

East Orange,USA

Summary

Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.

Overview

15
15
years of professional experience

Work History

Cook

OTG Management
07.2017 - Current
  • Prepared diverse menu items adhering to quality and safety standards
  • Collaborated with kitchen staff to streamline food preparation processes
  • Trained new team members on culinary techniques and operational procedures
  • Ensured timely service during peak hours through efficient task delegation

Crew Chief

Wendy's
02.2016 - 12.2017
  • Supervised daily operations to ensure efficient service and product quality.
  • Implemented inventory management techniques to reduce waste and optimize stock levels.
  • Coordinated staff schedules to maximize coverage during peak hours, enhancing customer satisfaction.
  • Analyzed customer feedback to identify areas for improvement, contributing to enhanced dining experiences.

Cashier and Cook

Burger King
10.2014 - 02.2016
  • Processed customer transactions efficiently and accurately using point-of-sale systems.
  • Maintained cleanliness and organization of work area to ensure a welcoming environment.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.

Waitress

Cuisine 16
08.2013 - 12.2013
  • Responsible to take orders and be friendly to the customer.
  • Maintained clean and presentable tables with tableware, glassware, silverware, and linens.
  • Assisted in kitchen when needed.
  • Prepared and mixed beverages as required.
  • Delivered exceptional customer service in fast-paced dining environment.
  • Assisted in training new staff on menu offerings and service protocols.
  • Managed multiple tables efficiently, ensuring timely order processing and delivery.

Front Desk Receptionist

Lucille Roberts
05.2011 - 08.2013
  • Managed front desk operations, ensuring efficient check-in and check-out processes for clients.
  • Provided exceptional customer service, addressing inquiries and resolving issues promptly.
  • Coordinated appointment scheduling using practice management software to optimize daily operations.

Front Desk Receptionist

Computerworld & Tax Services
06.2010 - 08.2013
  • Maintained organized records of client interactions and transactions for easy retrieval and reporting.
  • Monitored inventory of office supplies, ensuring availability for seamless front desk operations.
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Scheduled, coordinated and confirmed appointments and meetings.

Education

Bachelor - Business Administration

Felician University
Rutherford, NJ
05.2018

Skills

  • Customer service
  • Cleaning and organization
  • Supply restocking
  • Microsoft Office Suite
  • Eye for detail
  • Schedule management
  • Time management
  • Fluent in [Creole]
  • Data entry
  • Business administration
  • Critical thinking
  • Problem resolution
  • Microsoft Excel
  • Follow-up skills
  • Documentation

Timeline

Cook

OTG Management
07.2017 - Current

Crew Chief

Wendy's
02.2016 - 12.2017

Cashier and Cook

Burger King
10.2014 - 02.2016

Waitress

Cuisine 16
08.2013 - 12.2013

Front Desk Receptionist

Lucille Roberts
05.2011 - 08.2013

Front Desk Receptionist

Computerworld & Tax Services
06.2010 - 08.2013

Bachelor - Business Administration

Felician University

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