Kimberly Pautz
Nazareth,PA
Summary
Accomplished Patient Care Manager at St. Luke's University Health Network, adept in care coordination and critical thinking. Organized professional offers experience in delivering quality healthcare services in compliance with regulations. Detail-oriented worker, with a drive to exceed expectations. Proven ability to successfully manage operations and personnel in a fast-paced environment. Skilled in budgeting, forecasting and cost-reduction strategies. Experienced in developing and executing policies and procedures. Ability to analyze data, develop strategies and provide solutions to complex problems. Seeking to leverage skills and knowledge to contribute to team success.
Overview
13
13
years of professional experience
Work History
Patient Care Manager
St. Luke's University Health Network
04.2018 - Current
- Maintained accurate documentation of patient interactions, treatments administered, and progress notes in electronic medical records systems.
- Managed budgets and resources effectively to reduce departmental costs while maintaining high standards of care.
- Developed strong interdisciplinary team collaboration, resulting in better patient outcomes.
- Oversaw day-to-day operations of the department, ensuring seamless coordination between all members of the care team.
- Worked with providers to define quality metrics and outcome reporting process.
- Ensured compliance with healthcare regulations by implementing policies and procedures for the highest quality of care.
- Promoted a positive work environment by fostering effective communication, teamwork, and employee engagement.
- Spearheaded initiatives to improve overall patient experience, leading to increased satisfaction scores and positive reviews.
- Collected and aggregated data to identify problems or trends, such as turnaround time and on-time starts.
- Evaluated staff performance regularly, providing constructive feedback and opportunities for professional growth.
Staff Nurse - Endoscopy
St. Luke's University Hospital
11.2011 - 04.2018
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Established positive relationships with customers and other staff members.
- Responded sensitively and competently to service customers with diverse cultural backgrounds.
- Developed strong relationships with clients through consistent communication and attentive customer service, resulting in increased overall satisfaction.
- Trained new employees on company policies and procedures, contributing to a cohesive team atmosphere and improved overall performance.
Education
Associate of Science - Nursing
Northampton Community College
Bethlehem, PABachelor of Science - Nursing
Chamberlain University
Chicago, IL09-2023
Skills
- Customer assistance
- Medical terminology
- Care coordination
- Time management
- Problem-solving abilities
- Multitasking
- Reliability
- Critical thinking
- Quality improvement
- Healthcare regulations
- Teamwork and collaboration
- Adaptability and flexibility
Timeline
Patient Care Manager
St. Luke's University Health Network
04.2018 - Current
Staff Nurse - Endoscopy
St. Luke's University Hospital
11.2011 - 04.2018
Associate of Science - Nursing
Northampton Community College
Bachelor of Science - Nursing
Chamberlain University
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