Kimberly Paxton
Blackhawk,CO
Summary
Experienced Office Management and Administration Professional optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Office Manager/Surgery Scheduler
Boulder Plastic Surgery & IV Seasons Skin Care
05.2016 - Current
- Streamlined office operations by implementing efficient filing systems and organizational strategies.
- Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
- Facilitated smooth communication between departments, addressing concerns promptly to maintain harmonious work relationships.
- Contributed to workplace safety by ensuring compliance with established emergency protocols and conducting regular equipment inspections.
- Developed and maintained successful relationships with vendors, suppliers and contractors.
- Delivered performance reviews, recommending additional training or advancements.
- Improved safety procedures to promote employee well-being and safety and protect company from potential liability.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Enhanced patient satisfaction by providing clear explanations of surgical procedures and addressing concerns promptly.
- Streamlined operational efficiencies by collaborating with multiple surgeons, anesthesiologists, and nursing staff to coordinate timely surgeries.
- Assisted in recruitment process, conducting interviews and onboarding new employees to promote seamless integration into team dynamic.
- Developed comprehensive policy manuals outlining procedures and guidelines, contributing to well-organized workplace culture
Digital Content Creator/ Online Business Developer
Nu Skin
05.2022 - Current
- Enhanced brand visibility by creating engaging digital content across various platforms.
- Developed visually appealing graphics for social media, resulting in higher engagement rates.
- Produced high-quality video content that effectively communicated brand messaging and increased viewership.
- Managed blog content calendar, ensuring consistent publication schedule and relevant topics.
- Educate and sell health, beauty, and wellness products to customers.
- Established brand voice guidelines for consistency across all written communication channels.
- Curated shareable visual assets such as infographics that drove social media engagement and referrals back to the website.
Office Manager/Patient Coordinator
Plastic Surgery Associates of Tidewater
10.2012 - 07.2015
- Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
- Created, maintained and updated filing systems for paper and electronic documents.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Provided excellent customer service to all patients, addressing concerns and answering questions promptly and professionally.
- Contributed to a positive atmosphere within the clinic by maintaining a professional demeanor and compassionate attitude towards all patients.
- Managed office operations while scheduling appointments for department managers.
Billing/Receptionist
Feinstein Dermatology and Cosmetic Surgery
03.2010 - 01.2011
- Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Contributed to team success by cross-training in various administrative roles, providing backup support when necessary.
- Increased customer retention rates through exceptional communication skills and problem-solving abilities.
- Handled sensitive information with discretion while maintaining strict confidentiality standards.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Collaborated with management to improve internal processes and procedures for better workflow optimization.
- Handled cash transactions and maintained sales and payments records accurately.
Receptionist/Scheduling/Billing
Portland Dermatology Clinic
10.2007 - 10.2008
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
- Assisted in planning of office events and meetings, ensuring smooth execution and positive outcomes.
- Contributed to team success by cross-training in various administrative roles, providing backup support when necessary.
Education
Medical Billing And Coding Certification - Medical Insurance Billing
Branford Hall Career Institute
Colonie, NY03.2007
High School Diploma -
Panama Central School
Panama, NY06.1999
Skills
- Leadership
- Clear Communication
- Strategic Thinking
- Expense Reporting
- Problem Solving
- Inventory Control
- Customer Service
- Team Building
- Accountability and ownership
Clerical Abilities
- Microsoft Word/XP/Office
- Quickbooks/Canopy/Bill.com
- Excel
- Type 70+ wpm
- Multiple Electronic Medical Records (EMR) Systems (8+ different software systems)
- Call Routing
- Data Entry
References
Upon Request
Certification
- Human Resources -Volk & Bell
- Medical Billing and Coding - Branford Hall
Timeline
Digital Content Creator/ Online Business Developer
Nu Skin
05.2022 - Current
Office Manager/Surgery Scheduler
Boulder Plastic Surgery & IV Seasons Skin Care
05.2016 - Current
Office Manager/Patient Coordinator
Plastic Surgery Associates of Tidewater
10.2012 - 07.2015
Billing/Receptionist
Feinstein Dermatology and Cosmetic Surgery
03.2010 - 01.2011
Receptionist/Scheduling/Billing
Portland Dermatology Clinic
10.2007 - 10.2008
Medical Billing And Coding Certification - Medical Insurance Billing
Branford Hall Career Institute
High School Diploma -
Panama Central School
- Human Resources -Volk & Bell
- Medical Billing and Coding - Branford Hall
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