Kimberly Peel

• Self-motivated, with strong sense of personal responsibilities..
• Worked well within team setting, providing support and guidance.
• Worked flexible hours across night, weekend and holiday shifts.
• Proven ability to learn and perform quickly and adapt to new situations.
• Increased strong leadership skills by managing projects from start to finish.

• Answered patient inquiries and provided information about healthcare services.
• Supported patients and family members, actively listening to concerns and offering compassionate care.
• Took and recorded patients' vital signs, documenting in medical charts.
• Completed necessary reports and documentation on time and to specifications.
• Prepared and delivered meals to patients, assisting with feeding when necessary.
• Disinfected tools, equipment and surfaces between patients.
• Maintained accurate records of patient visits and treatments in patient medical files.

Reduced product damage during the receiving process by carefully handling fragile items and adhering to proper safety protocols.

• Supported company compliance efforts by adhering to relevant regulations, guidelines, or best practices in all aspects of the receiving process.
• Contributed to a positive work culture within the receiving department by actively participating in team meetings, training sessions, or other group activities.
• Received incoming shipments, compared contents against associated records and transmitted to proper department.
• Moved shipment materials to and from designated areas using lift and hand trucks.

• Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
• Handled escalated calls efficiently, finding satisfactory resolutions for customers and the company.
• We responded to customer requests for products, services, and company information.
• Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
• Developed strong product knowledge to provide informed recommendations based on individual customer needs.
• Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.

• Assisted call-in customers with questions and orders.
• Updated account information to maintain customer records.
• Responded to customer requests for products, services, and company information.
• Answered customer telephone calls promptly to avoid on-hold wait times.
• Communicated with clients regarding account services, statements, and balances.
• Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
• Handled customer inquiries and suggestions courteously and professionally.
• Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
• Managed over 100 calls daily

• Built positive relationships with customers by providing exceptional customer service.
• Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
• Provided timely feedback to management regarding customer inquiries and issues.
• Prioritized customer service requests in order of urgency to promptly resolve critical issues.
• Successfully handled over 150 calls daily.

• Completed daily pre- and post-trip vehicle inspections.
• Delivered top customer satisfaction, reviewing feedback closely, and addressing needs and requests of account holders.
• Operated delivery vehicles safely and efficiently.
• Managed product transitions from warehouse to customer site, loading, and unloading in alignment with specifications.
• Provided excellent customer service by being friendly and courteous during interactions to increase satisfaction and loyalty to over 50 customers daily.
• Kept delivery vehicle clean and neat to maintain company's professional reputation

• Utilized sorting systems to sort items fast and accurately.
• Sorted and clearly marked products with indicators for grade or acceptance-rejection status.
• Assessed and sorted items into containers or designated areas according to classification, size, and condition.
• Followed safety procedures and used protective gear to prevent injury and maintain safe working environment.
• Maintained cleanliness and order of conveyor belt and sorting line areas to reduce safety risks, while maintaining 100% accuracy.

• Prepared, administered and documented medications under direction of licensed medical provider.
• Maintained clean and safe clinic environment to prevent injuries.
• Collected pertinent data and calculations to aid physician in interpreting results.
• Completed EKGs and other tests based on patient presentation in office.
• Assisted with routine checks and diagnostic testing by collecting and processing specimens.
• Scheduled appointments and tests to coordinate patient care.
• Performed medical chart reviews to confirm accuracy and completeness.
• Prepared exam and treatment rooms for patient visits, availing all necessary supplies and equipment.
• Obtained client medical history, medication information, symptoms, and allergies.
• Answered telephone calls to offer office information, answer questions, and direct calls to staff.

• Maintained 15 patient rooms by making beds, sweeping units and wiping down surfaces.
• Applied de-escalation and limit-setting techniques to promote patient cooperation.
• Performed scheduled patient safety checks and documented results to establish patients' well-being.
• Escorted patients from unit to meals, activities, and visitation areas to maintain standard of safety and security.
• Facilitated group therapy sessions to help clients develop coping strategies and social skills.
• Identified behaviors that necessitated intervention and obtained assistance from qualified personnel to complete intervention.
• Developed and maintained positive relationships with clients to create safe and supportive environment.
• Quickly identified problematic changes in patient behavior and progress by closely monitoring patients and keeping detailed records.
• Observed patient behaviors and mental status and notified RN of unusual or potentially dangerous occurrences.

• Patrolled base facilities and housing areas to deter crime, monitor activities, and provide force protection.
• Utilized surveillance equipment to monitor security of personnel and property for over 200 soldiers.
• Secured restricted areas and enforced limited access for civilians and military members in order to provide force protection and property security.
• Provided flight line security patrols to protect against incursion from unauthorized personnel and maintain security of highly valuable aircraft with classified components and design elements.
• Passionate about learning and committed to continual improvement
• Volunteered at local community organizations, providing assistance with day-to-day operations