Kimberly Peggs
Summary
Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Offering 5+ years of experience in related rolls, as well as passion for always enhancing knowledge and exceeding expectations. Trained in conflict resolution, time management, and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Overview
9
9
years of professional experience
Work History
Victim Advocate
Eastern Panhandle Empowerment Center
09.2023 - Current
- Maintained accurate records regarding client interactions and case notes according to established protocols
- Provided follow-up care by tracking the progress of clients over time
- Assisted in the development of safety plans tailored to each individual's unique needs
- Advised clients on available resources including housing, medical care, mental health services, substance abuse treatment programs
- Provided emotional support to victims of crime
- Assisted in the coordination of legal services such as restraining orders and court accompaniment
- Cultivated relationships with local social service providers in order to build a network of resources for victims
- Organized support groups for survivors of domestic violence, sexual assault, and other crimes
- Participated in training sessions designed to enhance professional skillset
- Actively participated in interdisciplinary team meetings to discuss client progress towards goals.
- Served as a liaison between crime victims and relevant legal professionals, ensuring clear communication and understanding of the victim's needs throughout the process.
- Accompanied clients to court to clarify processes and procedures.
Assistant Store Manager
Xfinity
09.2021 - 08.2023
- Set, enforced and optimized internal policies to maintain efficiency and responsiveness to demands
- Rotated merchandise and displays to feature new products and promotions
- Engaged and interacted with customers to create positive shopping experiences and drive revenue growth
- Oversaw receiving and display of incoming products, meeting planned promotions and seasonal rotation for sales events
- Completed all point of sale opening and closing procedures, including counting contents of cash register
- Protected store from loss or theft by setting and enforcing clear security policies
- Supervised guests at front counter, answering questions regarding products
- Rotated stock to ensure optimum appeal and minimize shrinkage
- Reported to store manager regarding all store and staff issues, financial goals and sales.
Bartender
The Art Gastropub And Cafe
02.2021 - 05.2021
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Kept bar presentable and well-stocked to meet customer needs.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Enhanced overall guest experience by promptly addressing concerns and resolving issues professionally.
- Upsold menu items to customers, driving up per sale revenues and maximizing profits.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
Style Consultant
Target
01.2019 - 11.2019
- Brainstormed and implemented new floor designs, merchandise displays and sales advertisements
- Greeted all clients with warm smile and asked open-ended questions to better understand his or her needs.
- Monitored and maintained cleanliness, sanitation, and organization of assigned station and service areas
- Offered each customer top-notch, personal service and polite support to boost sales and customer satisfaction
- Kept on top of changes to store products and promotions to maintain strong sales
- Balanced and organized cash register by handling cash, counting change and storing coupons
- Coordinated efficient restocking of sales floor with current merchandise and accurate signage for current promotions
- Pursued resolutions to achieve complete satisfaction, including tracking down hard-to-find merchandise at diverse locations
- Supported loss prevention goals by maintaining accurate drawers and monitoring shopper behavior
- Checked pricing, scanned items, applied discounts and printed receipts to ring up customers
Store Manager
Classic Tuxedos
01.2018 - 12.2018
- Set, enforced and optimized internal policies to maintain efficiency and responsiveness to demands
- Rotated merchandise and displays to feature new products and promotions
- Engaged and interacted with customers to create positive shopping experiences and drive revenue growth
- Oversaw receiving and display of incoming products, meeting planned promotions and seasonal rotation for sales events
- Delivered positive results by controlling monthly operations budget and limiting financial discrepancies
- Completed all point of sale opening and closing procedures, including counting contents of cash register
- Hired, trained and evaluated personnel in sales and marketing
- Managed all aspects of store operations, including organization, maintenance and purchasing functions
- Protected store from loss or theft by setting and enforcing clear security policies
- Supervised guests at front counter, answering questions regarding products
- Oversaw employee scheduling to guide operations and secure adequate staffing coverage for busy periods
- Rotated stock to ensure optimum appeal and minimize shrinkage
- Reported to district manager regarding all store and staff issues, financial goals and sales
- Planned budgets and authorized payments and merchandise returns.
Server
IHOP
04.2017 - 12.2017
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Bussed and reset tables to keep dining room and work areas clean.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
Server
Cracker Barrel
07.2015 - 07.2016
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Bussed and reset tables to keep dining room and work areas clean.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Maximized table turnover rate by efficiently managing reservations and seating arrangements.
Warehouse Associate
Amazon
03.2020 - 01.2021
- Prepared orders for shipment by picking, packing, and labeling merchandise.
- Worked safely around moving machinery.
- Consistently lifted materials weighing as much as 75 pounds.
- Displayed adaptability by taking on various roles within the warehouse as needed, including receiving, shipping, or inventory control duties.
- Consistently met or exceeded productivity targets while maintaining high standards for quality and safety.
- Increased accuracy in order picking by utilizing electronic scanning devices and following established procedures.
- Cleaned and maintained warehouse in compliance with OSHA safety standards.
- Checked packages and merchandise for damage and notified vendors.
- Efficiently handled returned items according to company policies, ensuring proper documentation, inspection, restocking or disposal as needed.
Education
High School Diploma -
Musselman High School
Inwood04.2016
Skills
- Documentation And Reporting
- Victim advocacy
- Stress Management
- Strong multitasking
- Customer Service
- Patience and Tolerance
- Cleanliness and hygiene
- Organizational ability
- Complex Problem-Solving
- Payment Processing
- Memory retention
Timeline
Victim Advocate
Eastern Panhandle Empowerment Center
09.2023 - Current
Assistant Store Manager
Xfinity
09.2021 - 08.2023
Bartender
The Art Gastropub And Cafe
02.2021 - 05.2021
Warehouse Associate
Amazon
03.2020 - 01.2021
Style Consultant
Target
01.2019 - 11.2019
Store Manager
Classic Tuxedos
01.2018 - 12.2018
Server
IHOP
04.2017 - 12.2017
Server
Cracker Barrel
07.2015 - 07.2016
High School Diploma -
Musselman High School
Similar Profiles
Makeia EdwardsMakeia Edwards
Case Manager at Eastern Panhandle Empowerment CenterCase Manager at Eastern Panhandle Empowerment Center
DARIN COXDARIN COX
Fieldman at Panhandle Eastern PipelineFieldman at Panhandle Eastern Pipeline
Sarah StoneSarah Stone
Lead Pre-Kindergarten Teacher at Eastern Panhandle Instructional CooperationLead Pre-Kindergarten Teacher at Eastern Panhandle Instructional Cooperation