Kimberly Pelliccia

Human Resource Functions:

Payroll processing, Full-cycle talent acquisition, Employee onboarding & training, Staff scheduling, Conflict management and resolution

Business Support Functions:

Implement new processes to streamline productivity and enhance business operations, Oversee internal and external communications, Coordinate staff communications, Maintain vendor relationships, Handle customer correspondence, including preparing estimates and contracts, Manage accounts payable (AP) and accounts receivable (AR), Prepare and analyze financial reports

Lead marketing initiatives:

Develop and manage social media campaigns, Plan and promote events, Design and execute print marketing materials, Maintain and update point-of-sale (POS) systems and train staff on new procedures, Design event floorplan layouts

• Increased efficiency, streamlined processes and implemented new resources.
• Enhanced communication between departments by developing effective reporting and information-sharing platforms.
• Managed risk by implementing compliance procedures and conducting regular audits of internal controls.
• Oversaw change management initiatives, ensuring smooth transitions during periods of organizational restructuring.
• Trained and guided team members to maintain high productivity and performance metrics.
• Streamlined application procedures, resulting in a more efficient process for borrowers and staff alike.
• Analyzed and verified applicant income, assets and credit history to support compliance with underwriting guidelines.
• Maintained open lines of communication with internal stakeholders such as processors, closers, and sales representatives to ensure a seamless mortgage underwriting process.
• Demonstrated sound decision-making skills when assessing borrower eligibility based on financial stability, creditworthiness, and collateral value.
• Reviewed appraisals and title documents to verify accuracy and completeness.
• Assisted in training new team members, fostering a collaborative work environment that supported professional growth.
• Founding member of the employee events committee.

• Consult clients on loan product offerings available by identifying goals and individual financial need.
• Daily monitoring of loan pipeline to track status and prioritizing actions.
• Educate technical financial information in easy-to-understand language or directions to applicants.
• Created strategies to develop and expand customer base, resulting in increased loan volume.
• Collaborated with loan processors and underwriters to ensure exceptional customer experience while meeting regulatory timelines.
• Prospected for new clients and referral sources by attending community outreach programs, networking events with realtors, and host educational home-buyer seminars.
• Dutifully managed over 65 million in pipeline loans, with 60% being new established business.
• Successfully originated residential loans in construction, refinance, purchase, equity lines of credit and equity loans held either in bank portfolio or sold to secondary market.
• Review applicants' credit reports and support documentation to determine loan probability.
• Developed strong relationships with customers through highest levels of customer service.

• Maintained/updated CRM database. Processed orders, returns, exchanges, special orders, and order tracking.
• Executed annual industry trade shows and events to showcase product line, cultivate new business, and enhance customer outreach.
• Co-Hosted speaking engagements and served on Q&A panel at national conferences.
• Assisted with e-commerce needs such as catalog layout, marketing materials and social media.
• Assisted with new software implementation and yearly web page development and site launch.
• Provided first-rate customer service to maximize satisfaction utilizing multiple forms of communication such as social media platforms, email correspondence, and phone.
• Compiled and shared customer feedback and recommended service delivery improvements to management team.
• Assisted design department on various tasks such as holding external model searches at venues within industry and onsite open casting calls.
• Scheduled models, recruited and hired photo shoot staff, makeup artists and stylists.
• Full charge of main company email inbox and all social media platforms.