Kimberly Pena
Phoenix,AZ
Summary
Customer-focused professional accurate in handling orders and payments. Knowledgeable about fast food operations, menu options and food safety. Consistently delivers above-average service to guests.
Reliable Fast Food Crew Member with experience in preparing and serving food, maintaining cleanliness within the establishment, and providing top-notch customer service. Strengths include efficient multitasking in high-pressure environments and adaptive problem-solving skills. Demonstrated impact through heightened customer satisfaction and team collaboration in past roles.
Knowledgeable Training Specialist successful at developing and overseeing site-based and online training programs. Decisive and disciplined professional with personable style and thorough approach.
Enthusiastic retail professional with hands-on experience in customer service, payment processing and sales. Strong communicator and team player, eager to learn new processes to support overall organizational success.
Overview
2
2
years of professional experience
Work History
Babysitter
None Currently
Phoenix, Az
10.2024 - 01.2025
- Balanced schedules to promote optimal rest, play and educational periods.
- Instructed and assisted children in eating, toileting, and resting to help develop healthy personal habits.
- Cared for children of various ages and assisted with feeding, dressing and daily activities.
Crew Member, Certified Trainer, Service Specialist
Raising Cane's Restaurants
, AZ
01.2023 - 10.2024
- Knowing each position well (Front Counter, Drive Thru, Kitchen, Prep
- Being efficient with everything
- Training new crew in any position
- Making sure customers are satisfied everytime they come and eat at the restaurant
- Asking customers if they need anything else
- Making sure each area is clean
- Wiped down tables and removed trash and dirty plates to provide clean, welcoming dining environment.
- Cleaned restaurant area by sweeping floors, wiping tables and emptying trash receptacles.
- Packed fast food products in approved containers, cups, and bags.
- Restocked napkins, condiments and utensils at self-service areas during slow periods.
- Served food quickly for positive guest experiences.
- Completed opening and closing tasks such as setting up workstations, cleaning surfaces and restocking supplies.
- Maintained safe food handling practices to prevent germ spread.
Education
High School Diploma -
Sunnyslope High School
Phoenix, Az 05-2024
Some College (No Degree) - Esthetician
Avalon Institute
Phoenix, Az Skills
- Patient
- Hardworking
- Creative problem solving
- New hire training
- Cooking
- Cleaning and sanitizing
- Food running
- Learning agility
- Ordering procedures
- Problem-solving
- Cleaning
- Teamwork and collaboration
- Store opening and closing
- Order coordination
- Customer service
Timeline
Babysitter
None Currently
10.2024 - 01.2025
Crew Member, Certified Trainer, Service Specialist
Raising Cane's Restaurants
01.2023 - 10.2024
High School Diploma -
Sunnyslope High School
Some College (No Degree) - Esthetician
Avalon Institute