Kimberly Perdomo
Hopkinsville,KY
Summary
I have approximately 10 years of production associate and quality control experience. As well as 8 years of hospitality and restaurant employment.
Professional hospitality worker with extensive experience in delivering high-quality service in busy dining settings. Known for strong focus on teamwork and achieving customer satisfaction. Versatile and reliable, adapting to changing needs and ensuring smooth operations through excellent communication and problem-solving skills.
Overview
30
30
years of professional experience
1
1
Certification
Work History
Server
Waffle House
07.2013 - Current
- Took customer orders. Collected customer payments. Wrote out order slips. Relayed orders to kitchen staff verbally. Resolved any customer complaints and fixed any errors in their orders. Prepared checks that listed and totaled meal costs and sales taxes?. Answered questions about menu items. Made recommendations to customers upon request. Worked a cash register. Counted cash and made change. Used a credit card machine. Maintained a fast working pace.
Customer Service Representative
TeleTech
08.2014 - 09.2014
- In training to work as a CSR for Blue Cross Blue Shield
Server
Waffle House
07.2012 - 09.2012
- Took customer orders. Delivered food and drinks to customers at their tables. Collected customer payments. Wrote out order slips. Relayed orders to kitchen staff verbally. Checked in with customers during their meals or drinks. Resolved any customer complaints and fixed any errors in their orders. Prepared checks that listed and totaled meal costs and sales taxes?. Bussed tables. Answered questions about menu items. Made recommendations to customers upon request. Worked a cash register.
Production Associate
Emhart Teknologies
05.2011 - 04.2012
- Operated forklifts. Cleaned and lubricated equipment. Followed instructions, written or verbal. Set up machinery. Maintained cleanliness of assigned area. Operated power tools. Used copiers. Knowledge sets include: Adjustable wrenches, Crescent wrenches, Files, Locking pliers, Pipe wrenches, Power drills, Screwdrivers, Vacuum cleaners.
Production Associate
MSSC
01.2008 - 04.2010
- Operated machinery used in the production process. Recorded the number of products tested, meter readings and dates and times. Assisted machine operators. Examined products to verify they met quality standards. Observed equipment operations so that breakdowns were avoided. Packed finished products. Counted finished products. Tagged parts. Loaded and unloaded items from machines or conveyors. Followed instructions, written or verbal. Set up machinery. Used computers, phones and copiers.
Quality Inspector
Plastipak Packaging
03.2007 - 12.2007
- Operated machinery used in the production process. Recorded the number of products tested, meter readings and dates and times. Examined products to verify they met quality standards. Observed equipment operations so that breakdowns were avoided. Packed finished products. Counted finished products. Tagged parts. Loaded and unloaded items from machines or conveyors. Operated forklifts. Cleaned and lubricated equipment. Followed instructions, written or verbal. Set up machinery. Received items from warehouses. Unpacked merchandise and materials. Ensured proper labeling and storage of items. Inspected inventory received for damage, measurements and weight. Tested inventory for proper operation. Sorted and distributed supplies. Monitored operating conditions. Entered data observations by hand and into computer databases. Adhered to and created standard operating procedures and quality assurance procedures. Followed good Manufacturing practices. Operated spectrometers, calipers, micrometers and comparators. Operated personal computers, calculators and copy machines. Knowledge sets include: Hand jacks, Label making machines, Quality.
Assistant Manager
Circle K
08.2006 - 03.2007
- Directed workers in a retail setting. Purchased merchandise from vendors. Performed accounting duties. Performed personnel duties such as discipline. Responded to customer questions and complaints. Directed workers in sales, inventory, checking cash receipts and customer service. Monitored sales floor to ensure customer satisfaction. Inventoried stock. Reordered stock. Mentored staff and helped them handle difficult sales. Used credit card machines and cash registers. Scheduled employees.
Production Associate
MSSC
09.2002 - 08.2006
- Operated machinery used in the production process. Recorded the number of products tested, meter readings and dates and times. Examined products to verify they met quality standards. Packed finished products. Counted finished products. Tagged parts. Loaded and unloaded items from machines or conveyors. Operated forklifts. Followed instructions, written or verbal. Set up machinery. Maintained cleanliness of assigned area. Used computers, phones and copiers.
WAITRESS/COOK
Waffle House
02.1996 - 05.2001
- Took customer orders. Delivered food and drinks to customers at their tables. Collected customer payments. Memorized customer orders. Relayed orders to kitchen staff verbally. Checked in with customers during their meals or drinks. Resolved any customer complaints and fixed any errors in their orders. Prepared checks that listed and totaled meal costs and sales taxes?. Bussed tables. Brought dirty dishes to the kitchen for cleaning. Worked a cash register. Counted cash and made change.
Education
High School Diploma -
Christian County High School
01.1998
No Degree - Business Administration And Management
Hopkinsville Community College
Hopkinsville, KY12-2025
Skills
- Customer Service
- Customer Care
- CSR
- Call Center
- Calipers
- Quality Inspection
- Materials Management
- Database Administration
- Micrometer
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
- Hospitality service expertise
Certification
- Food Safety — Familiar
- April 2019
- Proper food handling, storage, and equipment use for preventing the spread of foodborne illness. Full results: Familiar
- Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
Additional Information
- Skills
- Calculator, Database Administration, Forklift Operator, Inventory Management, Machinery, Materials Management, Photocopier, Power Tools, Quality
- Quality Control, Writing, Accountancy, Cashier, Credit, Customer Satisfaction, Customer service, Personnel, Retail, Sales, Telephone Skills, Tables, Tax Planning, Fast
Timeline
Customer Service Representative
TeleTech
08.2014 - 09.2014
Server
Waffle House
07.2013 - Current
Server
Waffle House
07.2012 - 09.2012
Production Associate
Emhart Teknologies
05.2011 - 04.2012
Production Associate
MSSC
01.2008 - 04.2010
Quality Inspector
Plastipak Packaging
03.2007 - 12.2007
Assistant Manager
Circle K
08.2006 - 03.2007
Production Associate
MSSC
09.2002 - 08.2006
WAITRESS/COOK
Waffle House
02.1996 - 05.2001
High School Diploma -
Christian County High School
No Degree - Business Administration And Management
Hopkinsville Community College