Kimberly Perez

• Interacted with internal and external stakeholders on behalf of VP/GM.
• Managed multiple meeting calendars and addressed last-minute schedule changes.
• Established clear performance metrics and goals for support team of 20 members, promoting transparency and accountability for results.
• Tracked and documented customer interactions in customer relationship management system to maintain accurate records.
• Worked closely with product development teams to share customer insights that informed product enhancements or new feature releases.
• Monitored system performance to identify potential issues.
• Managed high-priority cases with professionalism and diligence, resolving critical incidents quickly and effectively.

• Handled all vendor payments and maintained well-organized filing system to ensure easy access to important records and documents.
• Monitored and ordered supplies to maintain business stocked with resources necessary to function smoothly.
• Managed calendars, scheduled appointments, and coordinated travel arrangements for both President and VP.
• Managed all catering bookings and scheduled staff for each event.

• Handled highly confidential matters in accordance with HIPPA.

● Create reports on a daily and monthly basis for compliance

and quality assurance.

• Handled minimum of 30 calls per day both incoming and outgoing to ensure patient follow up care.

● Used knowledge of high-volume clinic scheduling to

accurately answer phone calls and schedule appointments

according to practice guideline and patient needs.

● Register appropriate insurance and patient demographic

information.

● Scan hospital & emergency room discharge paperwork into

patient charts.