Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Kimberly Perez

Laredo,TX

Summary

Dynamic customer service professional with proven expertise at The Backporch Mail Center, excelling in complaint resolution and relationship building. Recognized for enhancing customer satisfaction through attentive service and effective problem-solving. Adept at maintaining a clean environment and fostering teamwork, ensuring a positive experience even in high-pressure situations.


Overview

4
4
years of professional experience

Work History

Customer Service Assistant

The Backporch Mail Center
01.2023 - Current
  • Answered customer questions about product availability and shipment times.
  • Maintained clean and organized work environment to maintain customer safety.
  • Collaborated with team members to improve overall customer experience and boost company reputation.
  • Developed strong relationships with customers, establishing trust and loyalty through attentive service.
  • Built strong relationships with customers and colleagues by providing friendly and personable service.
  • Managed customer complaints effectively, offering solutions that exceeded expectations.
  • Provided exceptional support during peak hours as well as holidays and special events.
  • Collaborated with other departments to guarantee customer satisfaction.
  • Utilized problem-solving skills to address customer queries and complaints.

Waitress

Ay Carbon
02.2022 - 05.2022
  • Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
  • Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
  • Maintained clean and welcoming dining environment, ensuring a positive guest experience.
  • Remained calm and poised when dealing with difficult customers or during busy shifts.
  • Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
  • Collaborated with team members to consistently provide efficient service during peak hours.
  • Enhanced customer satisfaction by providing attentive service and promptly addressing any concerns.

Waitress

Fussion Sushi
08.2021 - 10.2021
  • Kept server areas clean and stocked to increase efficiency while working tables.
  • Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
  • Built rapport with regular customers through friendly interactions and attentiveness to their preferences.
  • Demonstrated adaptability by quickly learning new menu items and incorporating them into knowledgeable recommendations for guests.
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
  • Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.

Education

General Science

Laredo College
Laredo, TX

Raymond And Tirza Martin High School
Laredo, TX
05-2022

Skills

  • Cash handling
  • Complaint handling
  • Customer consultation
  • Effective complaint resolution
  • Staff education and training
  • Customer service
  • Relationship building
  • Teamwork and collaboration
  • Calm under pressure
  • Customer relations
  • Store maintenance
  • Data entry
  • Payment processing

Languages

Spanish
Full Professional
English
Professional Working

Timeline

Customer Service Assistant

The Backporch Mail Center
01.2023 - Current

Waitress

Ay Carbon
02.2022 - 05.2022

Waitress

Fussion Sushi
08.2021 - 10.2021

General Science

Laredo College

Raymond And Tirza Martin High School

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Kimberly Perez