Kimberly Perez
Sherman Oaks,CA
Summary
Dedicated and compassionate administrative professional with over 5 years of experience in veterinary reception, office coordination, and customer service. Skilled in managing multi-line phone systems, scheduling, client relations, and payment processing with accuracy and efficiency. Proven ability to thrive in high-pressure environments while maintaining professionalism and empathy toward clients and their pets. Recognized for building positive relationships with customers, supporting veterinary staff, and contributing to a welcoming, team-oriented workplace. Bilingual in Spanish and English with strong organizational, multitasking, and problem-solving abilities. Seeking opportunities to leverage veterinary and customer service expertise to support both patient care and practice operations.
Overview
6
6
years of professional experience
Work History
Receptionist / Veterinary Assistant
Aloro Pet Hospital
Valley Village, CA
01.2023 - Current
- Greet clients and patients with professionalism and compassion.
- Manage phone lines, schedule appointments, and coordinate patient check-ins.
- Process payments, maintain accurate records, and update client accounts.
- Assist veterinary staff with administrative and basic patient care tasks.
- Ensure a clean, organized, and welcoming environment for clients.
- Handle medical records, patient intake, and assist with treatment coordination.
Receptionist / Office Assistant
Mid Valley Veterinary Hospital
Van Nuys, CA
07.2019 - 01.2023
- Operated multi-line phone system and scheduled appointments.
- Processed paperwork, payments, and updated digital records.
- Assisted customers via email and phone, ensuring positive client experience.
- Managed daily front desk operations, including cash handling and transaction accuracy.
- Supported staff in a fast-paced, team-driven veterinary setting.
Sales Associate & Cashier
Anne Yoshimura
Canoga Park, CA
05.2019 - 07.2019
- Delivered exceptional customer service while addressing client needs.
- Operated register, handled cash transactions, and managed product sales.
- Built relationships with customers to encourage repeat business.
- Assisted in product stocking and floor organization.
Education
High School Diploma - General Academics
Van Nuys Senior High School
Van Nuys, CA01.2018
General Academics -
Los Angeles Pierce College
Canoga Park, CASkills
- Customer service and client relations
- Scheduling and office coordination
- Veterinary reception and patient support
- Recordkeeping and bookkeeping
- Cash handling and payment processing
- Time management and organization
- Creative problem solving
- Team collaboration and communication
References
Available upon request
Timeline
Receptionist / Veterinary Assistant
Aloro Pet Hospital
01.2023 - Current
Receptionist / Office Assistant
Mid Valley Veterinary Hospital
07.2019 - 01.2023
Sales Associate & Cashier
Anne Yoshimura
05.2019 - 07.2019
High School Diploma - General Academics
Van Nuys Senior High School
General Academics -
Los Angeles Pierce College
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