Kimberly Perez
Product Owner
Garland,TX
Summary
As a 3x Salesforce Certified professional, I bring expertise in operations, sales, and IT to thrive as a Salesforce Consultant. My proficiency in deconstructing complex requirements and optimizing product design enables me to provide tailored solutions for clients. With strong relationship-building and project management skills, I am well-equipped to help organizations drive growth and innovation through Salesforce.
Overview
3
3
years of professional experience
4
4
year of post-secondary education
9
9
Certifications
Work History
Product Owner
UniGroup
Dallas, TX
02.2023 - Current
- Align tactical planning with Product Manager, driving domain strategy and ensuring collaboration.
- Prioritize product backlog, manage feature intake, and triage bugs, utilizing Salesforce expertise.
- Lead story creation, focusing on strategic deliverables and effective teamwork.
- Facilitate feedback sessions, driving product improvements and fostering stakeholder communication.
- Manage cross-functional projects, incident and enhancement requests, and support team training.
Business Development and Sales Analyst
UniGroup
Dallas, TX
05.2022 - 02.2023
- Conducted market research and data analysis to identify trends, opportunities, and support sales efforts for nationwide territories, including largest shareholders.
- Collaborated with sales leaders from major shareholders in the nationwide coop, developing comprehensive sales training programs to equip agents for success.
- Worked with cross-functional teams to implement sales strategies and create sales collateral, enhancing coop-wide performance.
- Managed key customer relationships, prioritizing customer service and satisfaction across the nationwide territory.
- Monitored and reported on sales performance, continuously evaluating and updating processes for efficiency and effectiveness.
Military Relocation Specialist
UniGroup
Dallas, TX
10.2020 - 05.2022
- Utilized Business Analysis techniques and problem-solving capabilities to identify and communicate additional services for unique items and limited access situations, ensuring a smooth relocation process.
- Developed and deployed new training strategies alongside global business leaders, enhancing staff performance and overall service quality while showcasing leadership skills.
Military Spouse Fellow - Relocation Specialist
UniGroup
Dallas, TX
08.2020 - 10.2020
- Demonstrated exceptional leadership and coordination skills, leading the team to break records in conducting virtual surveys, surpassing the performance of other teams.
- Employed strong interpersonal and communication skills to effectively relay critical relocation process information to service members, their families, and agencies.
Education
B.S - Business Studies, Public Safety, Criminal Justice
University of North Texas
09.2019 - 05.2020
Skills
Salesforce Administration and Configuration
Agile Methodologies
Business Analysis
CRM Best Practices (Salesforce and HubSpot)
Cross-functional Team Collaboration
Training and Instruction
Certification
Salesforce Certified BA
Affiliations
- Toastmasters - VP of Education & VP of Membership
- Talent Stacker 2022 - Present
Timeline
Salesforce Certified BA
03-2023
Salesforce Certified Admin
02-2023
Product Owner
UniGroup
02.2023 - Current
HubSpot Revenue Ops Certified
01-2023
HubSpot Sales Software
01-2023
HubSpot Service Software
01-2023
Salesforce Certified Associate
11-2022
Business Development and Sales Analyst
UniGroup
05.2022 - 02.2023
Military Relocation Specialist
UniGroup
10.2020 - 05.2022
Military Spouse Fellow - Relocation Specialist
UniGroup
08.2020 - 10.2020
B.S - Business Studies, Public Safety, Criminal Justice
University of North Texas
09.2019 - 05.2020