Kimberly Perez Contreras
Panda Express
Burnsville ,MN
2
Languages
6
years of professional experience
Dynamic shift leader, excelling in team supervision and customer service management. Bilingual in English and Spanish, I effectively resolved guest concerns and trained staff, enhancing service quality and operational efficiency. Recognized for strategic planning and problem-solving abilities, driving positive outcomes in high-pressure environments.
Work History
Shift Leader
2 Years 9 Months- Supervised front-of-house and back-of-house operations to maintain smooth shift execution.
- Trained new associates on service standards, food safety, and station procedures.
- Monitored order accuracy and resolved guest concerns to support service quality.
- Coordinated crew assignments to keep labor coverage aligned with demand.
- Submitted reports to senior management to aid in business decision-making and planning.
- Educated staff on strategies for handling difficult customers and challenging situations.
- Effectively allocated tasks during high-traffic times to keep operations running smoothly and employees focused.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
Assistant Manager
3 Years 1 Month- Coordinated staff schedules to ensure efficient coverage during peak business periods.
- Monitored inventory levels and supported ordering to prevent product shortages.
- Resolved guest concerns promptly, maintaining professional service and brand standards.
- Assisted with cash handling, register reconciliation, and shift accountability.
- Supported hiring, onboarding, and performance coaching for frontline employees.
- Developed strong working relationships with staff, fostering a positive work environment.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
Education
No Degree
Skills
Positive attitude
Cash handling
Team leadership
Bilingual (English/Spanish)
Problem-solving
Customer service focus
Flexible schedule
Strong verbal and written communication
Customer service management
Team supervision
Staff education and training
Sales reporting
Strategic thinking
Action planning
Staff engagement
Shift leadership
Multitasking Abilities
Problem-solving abilities
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Shift Leader
Panda Express
01.2024 - CurrentRead More
Assistant Manager
Leeann Chin
11.2020 - 12.2023Read More
Burnsville High School
No Degree
Read More