Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kimberly Pernell

Summary

Talented Administrator highly successful at motivating teams and streamlining operations. Analytical problem solver and persuasive communicator with talent for thinking outside box for creative solutions.

Overview

19
19
years of professional experience

Work History

Mechanical Coordinator

Union Pacific
02.2016 - Current
  • Improved project efficiency by streamlining mechanical coordination processes and optimizing team collaboration.
  • Reduced downtime for equipment maintenance through proactive scheduling and efficient resource allocation.
  • Streamlined the procurement process by collaborating with suppliers, manufacturers, and logistics teams for efficient delivery of materials to job sites.
  • Resolved mechanical issues using both technical and manual skills.
  • Developed comprehensive project plans, resulting in timely completion of tasks and optimized resource utilization.
  • Improved employee satisfaction by effectively managing and coordinating all aspects of FMLA leave requests.
  • Streamlined the FMLA process for employees by creating user-friendly forms, guides, and resources.
  • Collaborated with HR professionals to ensure seamless integration of FMLA benefits within the overall employee benefit package.
  • Assisted employees in navigating the complex requirements of FMLA eligibility criteria, ensuring they received appropriate support during their leave periods.
  • Served as a trusted resource for managers on how to handle sensitive situations related to employee absences under the Family Medical Leave Act.
  • Ensured timely delivery of required paperwork to relevant parties by meticulously organizing files and maintaining strict deadlines.
  • Reduced payroll errors by conducting thorough audits and resolving discrepancies in a timely manner.
  • Collaborated with human resources to maintain up-to-date employee information for precise payroll calculations.
  • Assisted employees with inquiries regarding their paychecks, deductions, and other related issues, providing clear and concise communication.
  • Maintained confidentiality of sensitive employee information while addressing payroll concerns or disputes.
  • Oversaw the transition to a new payroll software platform, minimizing downtime during implementation phase.

Mechanical Administrator

Union Pacific
08.2010 - Current
  • Streamlined office operations by implementing efficient administrative systems and procedures.
  • Improved employee productivity with effective time management strategies for daily tasks.
  • Enhanced internal communication by creating a centralized information hub accessible to all staff members.
  • Reduced overhead costs through careful budget management and resource allocation.
  • Facilitated cross-departmental collaboration, resulting in increased efficiency and timely project completion.
  • Coordinated company events and meetings to foster teamwork and boost employee morale.
  • Maintained accurate documentation of company policies and procedures for easy reference by all employees.
  • Organized workflow and delegated tasks effectively to ensure timely project completion without compromising quality.
  • Established an organized filing system that streamlined document retrieval and reduced misplaced files.
  • Managed office inventory levels, ensuring adequate supplies were available while minimizing waste and unnecessary spending.
  • Handled sensitive information discreetly, maintaining strict confidentiality at all times as required by company policy or legal regulations.
  • Served as a liaison between departments, fostering open communication channels that improved overall organizational function.
  • Supervised administrative support staff members, offering guidance, feedback, and mentorship that contributed to their professional growth and development.
  • Screened and transferred incoming calls, took down messages, and transmitted information and documents to internal personnel.
  • Coordinated with human resources department to handle payroll and personnel databases.
  • Entered and maintained departmental records in company database.

General Clerk

Union Pacific
06.2007 - 08.2010
  • Streamlined office processes by implementing efficient filing and organizational systems.
  • Improved data accuracy by diligently maintaining records and updating information in databases.
  • Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
  • Supported team members with various administrative tasks, contributing to a well-functioning office environment.
  • Expedited document processing by skillfully utilizing office equipment such as scanners, copiers, and fax machines.
  • Managed high volumes of incoming calls professionally, directing callers to appropriate personnel or departments.
  • Assisted with financial tasks including invoice processing, expense tracking, and budget preparation to maintain accurate financial records.
  • Prepared professional correspondence for internal and external communication purposes, demonstrating strong attention to detail.
  • Contributed to a positive work environment through excellent interpersonal skills and collaborative teamwork efforts.
  • Completed special projects assigned by management in a timely manner, showcasing adaptability and resourcefulness under tight deadlines.
  • Facilitated smooth office operations by maintaining updated calendars for conference rooms bookings and events coordination.
  • Greeted visitors and answered incoming telephone calls and assisted or directed visitor or caller to appropriate individual or office to foster pleasant service experience.

Extra Board Ticket Agent

Union Pacific
09.2005 - 06.2007
  • Assisted passengers with special needs, ensuring a comfortable and hassle-free travel experience.
  • Resolved customer complaints promptly, maintaining a professional demeanor and positive company image.
  • Managed cash transactions accurately, balancing daily sales reports to maintain financial integrity.
  • Provided exceptional service during high-pressure situations.
  • Facilitated group bookings for corporate clients or large parties, ensuring seamless coordination of travel arrangements.
  • Increased efficiency in ticket distribution by implementing digital solutions that reduced wait times at the ticket counter.
  • Supported fellow agents during peak hours by taking on additional tasks without compromising quality of service.
  • Responded to customer inquiries related to services or accommodations and promptly addressed issues or complaints.

Education

Food Service And Sanitation License -

City Colleges of Chicago-Richard J Daley College
Chicago, IL
2004

High School Diploma -

Hyde Park Career Academy
Chicago, IL
06.1984

Skills

  • Executive Support
  • Customer Service
  • Presentation Creation
  • Information Management
  • Supplies Ordering
  • Project Coordination
  • Events Coordination
  • Employee Supervision
  • Schedule Coordination
  • Resource optimization
  • Attention to Detail
  • Project Management

Timeline

Mechanical Coordinator

Union Pacific
02.2016 - Current

Mechanical Administrator

Union Pacific
08.2010 - Current

General Clerk

Union Pacific
06.2007 - 08.2010

Extra Board Ticket Agent

Union Pacific
09.2005 - 06.2007

Food Service And Sanitation License -

City Colleges of Chicago-Richard J Daley College

High School Diploma -

Hyde Park Career Academy

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Kimberly Pernell