Kimberly Perry
DeMotte,IN
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
25
25
years of professional experience
Work History
Customer Service Representative
Methodist Care First
05.2021 - Current
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Streamlined call center processes for improved efficiency and reduced wait times.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Improved communication between departments by facilitating interdepartmental meetings focused on problem-solving strategies for common issues affecting customers'' experiences.
- Handled customer inquiries and suggestions courteously and professionally.
Paramedic
Multiple Networks
04.2004 - Current
- Improved patient outcomes by providing timely and accurate assessments, treatments, and interventions.
- Enhanced team efficiency through clear communication and collaboration during high-pressure emergency situations.
- Reduced response times by maintaining thorough knowledge of local geography and navigation routes.
- Ensured patient safety by adhering to strict protocols for proper lifting techniques, equipment use, and infection control.
- Delivered compassionate care to patients with a variety of medical emergencies, including cardiac arrests, traumas, strokes, and respiratory distress.
- Increased survival rates with rapid recognition of life-threatening conditions and swift initiation of appropriate interventions.
- Contributed to community outreach efforts by participating in public education events on CPR, first aid, and emergency preparedness.
- Coordinated with other emergency services personnel such as police officers and firefighters during complex incidents for optimal scene management and resource allocation.
- Documented patient care accurately using electronic medical records software according to regulatory guidelines for billing purposes and continuous quality improvement initiatives.
- Safeguarded ambulance equipment through regular inventory checks, cleaning routines, and reporting any damaged items for replacement or repair immediately.
- Streamlined patient handoff processes at hospitals by clearly communicating relevant information to receiving staff, ensuring seamless continuity of care.
Certified Nursing Assistant
Methodist Hospital
08.2016 - 05.2021
- Improved patient care quality by monitoring and recording vital signs, fluid intake, and output.
- Assisted patients with daily living activities for enhanced comfort and wellbeing.
- Maintained a clean, safe environment by sanitizing surfaces, changing linens, and disposing of waste properly.
- Collaborated with nursing staff to create individualized care plans tailored to each patient''s needs.
- Built rapport with patients and families, providing emotional support during difficult times.
- Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
- Reduced fall incidents by implementing safety measures like bed alarms and proper positioning techniques.
- Conducted regular rounds to monitor patients'' physical and mental status throughout shifts.
- Prevented pressure ulcers development through frequent turning, repositioning of patients, and diligent skin assessments.
- Assisted nurses with wound care procedures ensuring proper healing processes took place.
- Streamlined communication between nursing staff, patients, and families to ensure comprehensive understanding of care plans.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
Optician/Office Administrative Assistant
Benavente Eye Care
02.2015 - 08.2016
- Improved customer satisfaction by providing personalized eyewear recommendations based on individual needs and preferences.
- Increased sales by effectively communicating the benefits of various lens coatings, materials, and frames to customers.
- Reduced wait times for eyewear adjustments and repairs by efficiently managing the in-store lab and equipment.
- Maintained a clean and organized store environment, ensuring optimal product display and easy access for customers.
- Assisted patients with inserting, removing, and caring for contact lenses through hands-on demonstrations and clear instructions.
- Streamlined appointment scheduling by implementing an efficient system for booking eye exams and follow-up visits.
- Enhanced patient understanding of vision care options through comprehensive explanations of insurance benefits and coverage.
- Troubleshot issues with prescription eyewear, offering swift resolution to maintain customer satisfaction levels.
Teacher/Special Education Paraprofessional
Merrillville Community School
08.2008 - 01.2014
- Developed strong relationships with students, parents, and colleagues by maintaining open lines of communication and fostering a supportive learning environment.
- Increased student literacy rates by implementing targeted reading strategies in individualized instruction plans.
- Enhanced classroom engagement through the use of interactive teaching methods, such as group projects and hands-on activities.
- Collaborated with other teachers to plan interdisciplinary units that connected subjects and promoted deeper understanding among students.
- Identified struggling students early on and provided additional support through tutoring sessions and modified lesson plans.
- Mentored new teachers, sharing best practices and providing guidance to help them adapt to their new roles successfully.
- Maintained accurate records of student progress, attendance, and behavior to facilitate ongoing communication with parents about their child''s educational journey.
Firefigher
Merrillville Fire Department
04.1999 - 09.2011
- Enhanced community safety by conducting thorough building inspections and identifying potential fire hazards.
- Reduced response times to emergencies by effectively coordinating with dispatch and other first responders.
- Performed life-saving procedures during medical emergencies, administering CPR and first aid as needed.
- Collaborated with fellow firefighters to execute efficient firefighting strategies, mitigating property damage and loss of life.
- Maintained optimal readiness for emergency situations by regularly participating in drills and training exercises.
- Assisted in the containment of hazardous materials spills, ensuring public safety and environmental protection.
- Conducted search and rescue operations during natural disasters, locating trapped individuals and providing assistance as needed.
- Demonstrated strong leadership skills while serving as a mentor to new firefighters, fostering a culture of teamwork and professionalism within the department.
- Improved operational efficiency by helping maintain apparatuses, equipment, and facilities according to established standards.
- Utilized technical expertise in operating specialized firefighting equipment such as aerial ladders, hydraulic extrication tools, and thermal imaging cameras.
- Participated in post-incident analyses to identify areas for improvement in departmental policies and procedures.
- Provided compassionate support to victims of fires or accidents through emotional reassurance and practical assistance such as finding temporary housing or connecting them with support services.
- Strengthened interdepartmental relationships through participation in joint training exercises with neighboring fire departments.
Education
No Degree - Certified Nursing Assistant License
St.Anthony Home
Crown Point, INNo Degree - Paramedic License
St. Anthony Paramedic Program
Crown Point, INNo Degree - Healthcare Administration
CSU
Online05.2026
No Degree - CMA License
Test Out For License
Crown Point2021
Master of Science - Forensic Psychology
Kaplan University
Davenport, IA05.2018
Bachelor of Science - Forensic Science
Kaplan University
Davenport, IA05.2016
Skills
- Appointment Scheduling
- Data Collection
- Scheduling
- Consultative Sales
- Product Knowledge
- Call Management
- Account Updating
- Complaint Resolution
- Data Entry
- Report Generation
- Paperwork Processing
- Route Management
- Computer Proficiency
- Clerical Support
- Technical Support
- Staff Training
- Building Rapport
- Active Listening
- Project Management Abilities
- Customer Service
- Critical Thinking
- Coordination
- Payment Processing
Timeline
Customer Service Representative
Methodist Care First
05.2021 - Current
Certified Nursing Assistant
Methodist Hospital
08.2016 - 05.2021
Optician/Office Administrative Assistant
Benavente Eye Care
02.2015 - 08.2016
Teacher/Special Education Paraprofessional
Merrillville Community School
08.2008 - 01.2014
Paramedic
Multiple Networks
04.2004 - Current
Firefigher
Merrillville Fire Department
04.1999 - 09.2011
No Degree - Certified Nursing Assistant License
St.Anthony Home
No Degree - Paramedic License
St. Anthony Paramedic Program
No Degree - Healthcare Administration
CSU
No Degree - CMA License
Test Out For License
Master of Science - Forensic Psychology
Kaplan University
Bachelor of Science - Forensic Science
Kaplan University
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